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담당업무
담당업무
ㆍ개요 현장 서비스 엔지니어는 지역 서비스 매니저에게 보고하고 국내에서 PEAK Gas Generator를 사용하는 고객에 대한 서비스 제공을 담당합니다. 이 역할은 철저한 자기 관리하에 창의적인 자세를 바탕으로, 최상의 서비스 품질을 고객에게 제공하고 관리하여 전반적인 비즈니스 성장을 지원하는 역할입니다.
ㆍJob Purpose - To carry out preventive maintenance, installation & commissioning, training, and technical support for Peak Generators - Diagnose errors or technical problems and determine proper efficient solutions - Managing re-visit, response time to customers and achieving global service delivery metrics - To provide OEM partners with professional support on the maintenance, repairs, and installation of Peak generators - To engage with customers during visits to better understand their needs or requirement towards usage of Peak generators, which could in turn generate new service sales or new sales lead. - Provide strong service delivery to ensure total customer satisfaction - Report field failure and component failure to Technical Manager - Adhering to Global Escalation policy - Support team members regionally when required or call-for - Produce timely and detailed monthly service and technical reports - Build close and positive relationship with sales personnel to ensure point of sales of equipment to service delivery is well communicated - To ensure own spare parts van stock level is up to mark, stock quantities can support own remit. - Drive positive relationships with Sales counterparts to deliver an exceptional level of customer satisfaction and service growth. - Drive reduction in monthly travel expenditures, capitalizing on maximizing efficiencies wherever possible - Ensures that field service best practices are leveraged throughout the organization
ㆍOperational - Working with the back office to respond to all incoming customer requests (telephone and email) in a professional, prompt, and efficient manner to ensure total customer satisfaction - Manage the service schedule with Service Administrator, ensuring preventative maintenance visits are scheduled in a timely manner and that breakdowns are addressed within the agreed response parameters - Provide updated and accurate customer details to Service Administrator and Market Development Manager to maintain Peak information systems to improve overall efficiency of dealing with customer support - Actively monitor van stock usage and ensure accurate inventory levels are maintained monthly - Manage the technical helpdesk to ensure all outstanding field service jobs are correctly planned and scheduled according to priority - Promptly report any serious operational issues to the Technical Service Supervisor
ㆍKey Skills - Ability to multi-task while keeping focus to ensure tasks is completed. - Excellent technical communication skills, working across all levels, functions, and regions - Proficiency for clear and effective communication. - The ability to manage relationships, including good team working skills
ㆍMeasurement - Achieving Service Delivery metrics - Adhering to global escalation policy. Pooling necessary resources to formulate solutions - Continuous availability of spare parts through accurate maintenance of the stock inventory - Continuous improvement on technical knowledge and achieve high scoring in annual Knowledge Review - Timely submission and providence of reports and active scheduling of services with end-customers
ㆍLiving by the Peak Values - Put Customer First, keep customer needs at the heart of every decision and action - Be Innovative, always curious and open to new ideas and better ways of doing things - Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes - Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job - Show Pride & Passion, be proud about what we do and enjoy our work
ㆍ자격요건 - 학력 : 초대졸 / 대졸 - 경력 : 2-5년 사이 - 운전면허 소지 및 가능자
ㆍ우대사항 - 관련직종 및 업종 종사자(고객사 방문 및 관리 경험자) - 영어가능자(필수x)
ㆍ근무지역 - 외근업무 : 수도권 및 강원도/충청권 (필요시 지방 출장 포함) |