[Job Description]

? Responsibility of Client or Internal Reporting, resource management, from forecasting, capacity planning, to scheduling.

? Lead WFM team to improve on forecast accuracy, scheduling flexibility or real-time management process.

? Leadership to monitor and support cross site’s WFM work in the field of forecasting, capacity planning, scheduling and real-time management.

? Support to the leadership group for data analysis and improvement projects.

? Build forecasting, capacify planning, scheduling, and real-time management process for new accounts.

? Lead automation projects or new solution implementation to optimize reporting and data consolidation workload.

[Requirements]

? 5+ years’ experience as a Data analysis/ Capacity Planning/Reporting

? Extensive knowledge/experience in Forecasting, Capacity Planning and Scheduling process

? Demonstrated leadership and project management ability.

? Ability to understand the service, quality, cost, and end-user/client satisfaction implications of operational decisions.

? Excellent Skill of MS Excel, PowerPoint, etc.

? Business Level English skills