담당업무

The Customer Service Advisor provides professional customer service to customers with regards to pricing and order inquiries and actively promotes products and supports field sales through various initiatives by phone and email.

-  Fields customer inquiries leading up to and after order placement to provide a positive customer experience.   
- Answers all customer inquiries received by phone, email and chat in a timely and thorough manner.
- Utilizes sales and manufacturing databases for all sales entities to provide informed order and shipment status updates.
- Provides price quotes and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase.
- Reviews orders to screen for most common issues and clarifies any missing/unclear information.
- Provides administrative support for sales team.
- Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer’s satisfaction.
- Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.
- Be aware of the quality policy and contribute to achieving quality goals by following all related procedures and work instructions.
- Maintains and further develops business partnerships with major customers, and when applicable with strategic problem solving.
- Communicates with sales personnel on customer-related business.
- Educates and provides customers with current product sales information..
- Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.
- Solve problems by interacting with the customer about that occur in using the product.
- Performs other duties as assigned.

자격요건

• - 생명공학/생명과학 전공자 및 해당 분야 경력자 우대
• - 영문 Listening & Reading 가능자
• - Microsoft Office 및 컴퓨터 타이핑 능숙자