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Who is the Sr. Analyst/Manager of Program Risk Management? Over the last decade, Asurion has built an outstanding track record of growth as the industry leader in wireless handset protection. At the heart of this growth has been Asurion’s leading position in risk and fraud management for the wireless space. This strategic role will work cross-functionally, with Customer Care, Client Services, Legal, Underwriting and IT to implement audits of the complete claim cycle, monitor processes and systems, looking for inconsistencies and fraud, balancing customer experience with the correct claim outcomes. The candidate will be a champion for change, driving new processes where old ones fail, using relationships and data analysis to gain alignment, also have a keen interest in subscriber behavior and a desire to learn more about fraud within the insurance and mobile technology sectors. Based on analysis, the candidate will drive new system design and corresponding processes to flag abnormal behavior, while fast tracking normal. And will have a strong interest in complex problem solving, ability to challenge assumptions, consider alternative perspectives, perform in high-stress situations, and operate well in a collaborative, multi-cultural, multi-lingual and diverse environment. The candidate must have a proven record of driving initiatives and managing senior leadership expectations.
As a Sr. Analyst/Manager of Program Risk Management, here’s what you can expect to do: Develop insights on emerging trends, risks and opportunities in all aspects of the claim process ㆍImplement quality monitoring of all third-party agents and adjusters involved in our claim process, comparing results to predetermined expected ranges and taking corrective measures if any deviation is found. ㆍBuild and support robust claims processes and procedures that are insurance compliant and customer friendly, while at the same time combatting fraud and ensuring correct claim outcomes. ㆍAnalyze audit results as well as claims data to understand trends and anomalies, allowing those findings to drive actions. ㆍProactively identify and drive actions and decisions that will improve Asurion performance. 보험금 청구 프로세스의 모든 측면에서 새로운 트렌드, 위험 및 기회에 대한 인사이트를 개발 ㆍ보험금 청구 프로세스에 관련된 품질 모니터링 결과를 예상 목표와 비교하여 차이를 분석하고, 그에 따른 액션 플랜 수립 및 개선 조치. ㆍ보험 규정 안에서 고객의 편의와 클레임 효율을 최우선으로 하여 보험 사기를 방지하고 올바른 보험금 청구 프로세스를 설립. ㆍAudit을 통한 클레임 데이터를 분석하여 클레임의 추세 및 이상 징후를 파악하고 이에 대하여 내부/외부 이해 관계자들과의 협업을 통해 해결. ㆍ아슈리온의 지속적 성장을 위해 개선할 수 있는 프로세스를 선제적으로 파악하고 추진.
Drive Asurion best-in-class Risk Mitigation practices ㆍMonitor and understand claims management systems, claims data, and customer behavior detecting abusive trends and implementing mitigative measures. ㆍMaintain risk management engine, building new rules to flag suspicious behavior for review by a team equipped with quality approved processes and procedures. ㆍSteer a strategy to get closer to and influence adjudicators to adopt Asurion’s Risk Management Processes. 아슈리온의 Risk mitigation System 관리 ㆍ새로 발견된 추이 및 이상 징후를 표시하여 Risk Mitigation System을 통해 의심스러운 행동을 표시하는 새로운 규칙을 구축하고 관리. ㆍ클레임 심사자들이 아슈리온의 위험 관리 프로세스를 채택하도록 관계 형성을 통해 영향력을 행사하며 그에 대한 전략을 수립.
Here’s what you’ll bring to the team: Essential Experiences, Skillsets & Personal Competencies ㆍAt least 4 years of experience in data analytics, business analytics, fraud detection, finance, insurance, or risk management. ㆍAbility to analyze data and identify trends to identify process improvements. ㆍAbility to communicate and collaborate with internal and external stakeholders and propose solutions to issues identified. ㆍExperience analyzing data using statistical packages such as SAS, SQL, Python, R, etc. ㆍ데이터 분석, 비즈니스 분석, 사기 탐지, 재무, 보험 또는 리스크 관리 분야에서 4년 이상의 경력 ㆍ데이터를 분석하고 추세를 파악하여 프로세스 개선점을 식별하는 능력 ㆍ내부 및 외부 이해 관계자들과의 원활한 커뮤니케이션을 통해 협업하고, 발견된 문제점에 대한 해결책을 제안할 수 있는 능력 ㆍSAS, SQL, Python, R 등 통계 패키지를 이용한 데이터 분석 경험
Desirable Personal Competencies and Attributes ㆍExperience in insurance/financial industry to improve processes through fraud strategy/analysis of products. ㆍExperience in establishing application fraud prevention strategies through fraud-rule analysis and investigating them in detail. ㆍExperience working with multicultural team members in a multinational company. ㆍFluent communication in English, Korean ㆍ보험/금융업에서 상품에 대한 Fraud 전략/분석을 통해 프로세스를 개선해 본 경험 ㆍFraud-Rule 분석을 통해 신청 사기 방지 전략을 수립하고, 이를 상세히 조사한 경험 ㆍ다국적 기업에서 다양한 문화권의 팀원들과 일해본 경험 ㆍ영어, 한국어의 원활한 커뮤니케이션
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