담당업무

ㆍ Respond promptly to customer inquiries via phone, email, or chat.

ㆍHandle and resolve customer complaints in a professional manner.

ㆍProvide product/service information to customers.

ㆍKeep records of customer interactions and transactions.

ㆍFollow communication procedures, guidelines, and policies.

ㆍMeet performance targets for response time, resolution time, and customer satisfaction.

ㆍCollaborate with team members and other departments to improve customer service.

ㆍCustomer Order Management

자격요건

ㆍOphthalmic optics majors preferred

ㆍPrevious experience in customer service or a related field preferred. 

ㆍExcellent communication skills, both verbal and written.

ㆍStrong problem-solving abilities.

ㆍAbility to multitask and prioritize tasks effectively.

ㆍProficiency in computer applications (e.g., CRM software, Microsoft Office).

ㆍAbility to work well in a team environment.