Job Description- Responsible for assigned customer accounts for the entire order life cycle (from new customer setup, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:
- Act as the single-point-of-contact to Cummins` customers, parts distribution centers and/or
- manufacturing plants and cross functional departments to process and fulfil customer orders;
- providing accurate documentation and continual communication to customer throughout the
- process.
- Take ownership and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
- Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
- Maintain accurate records of all internal and external interactions in the appropriate database/system.
- Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
- Prepare and distribute standard and customized internal and customer reports.
- Understand Customer Order Management policies, procedures and metrics.
- Support Order Management departmental goals and initiatives to become a more proactive customer support organization.
- Participate in process improvement projects.
Job Requirements- College or equivalent degree preferred.
- Requires minimum 3 years of customer order management (preferably in multinational company) experience.Intermediate level of knowledge in customer order management (end to end B2B order life cycle)
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전형절차
ㆍ서류전형 > 1차면접 > 2차면접 > 최종합격
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