Job Description

The Guest Relations Ambassador plays a crucial role in delivering exceptional guest experiences by seamlessly blending the responsibilities of a Front Office Attendant and Concierge Attendant. This position is integral to creating an environment characterized by quick, efficient service, and above all, `WOW` service that leaves our guests delighted.

Requirements 

·         Warmly welcome and assist guests at various touchpoints, ensuring their needs are met from arrival to departure.

·         Strive to provide outstanding guest experiences that foster satisfaction, retention, and loyalty.

·         Anticipate and fulfill guests` needs promptly and efficiently, exceeding expectations in every interaction.

·         Build and maintain strong relationships with all guests, with particular focus on VIP guests, providing personalized service before, during, and after their stay.

·         Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.

·         Continuously seek opportunities to create memorable moments for guests, anticipating their needs and executing all requests in a timely fashion.

Qualifications 

·         High school diploma or equivalent professional training.

·         Female, height above 170 cm.

·         Presentable with excellent customer service skills.

·         Fluent in Chinese, English, and Korean.

·         Hospitality-related discipline preferred.

Requirements:

·         Excellent interpersonal and communication skills.

·         Ability to speak Chinese, English, and Korean fluently.

·         Strong problem-solving skills with a proactive approach to guest satisfaction.

·         Flexibility to work various shifts, including weekends and holidays.

·         Previous experience in hospitality or customer service is advantageous.

Salary:

Around MOP 20,000