담당업무( 1명 )

ㆍOperation Service Team / CS Executive(팀장)

- 영어 능통자, 콜센터 X

- 팀 조직 관리, 수업관리 및 서비스 만족 관리

- 본사와의 CS 협력 및 교육 서비스 품질 관리

- 신속하고 정확한 고객 응대 및 세일즈

ㆍTeam management skills.

ㆍFluent English communication skills.

ㆍLesson quality control communicate with global teams in English when students file complaints

**e.g., teacher issues, connection issues, etc. to ensure that our students receive high-quality English

lesson services in a timely manner

ㆍProvide best possible online customer service respond to/process online inquiries submitted via our

website, social commerce websites, Facebook page, etc.; must ensure all inquiries are handled promptly and accurately

ㆍExhibit best possible ability to speak with customers when needed greet incoming phone calls,

respond to inquiries; requires effective multi-tasking skills; must ensure all inquiries are addressed promptly and accurately

ㆍOperational duties Including receipts issuance, process refund, generate monthly customer inquiries

report; must be highly detail-oriented

ㆍOverlook management of students making calls to students at various time points such as at the

time of registration, completion of free trial lessons, expiration of subscription, etc. to introduce overall

service and promote sales and accurately

ㆍCommunicate with country head coordinate and execute various projects efficiently

ㆍWork with CS staff monitor and delegate tasks appropriately

스킬

ㆍ영어, 영어작문, 영어회화, CS, CX

자격요건

ㆍ학력 : 대졸이상

ㆍ경력 : 5 ~ 10년

ㆍExcellent internal/external customer communication and negotiation skills

ㆍFamiliar with Microsoft Office (Word, Excel, PowerPoint, etc.)

ㆍCritical thinking and analytical skills to analyze/identify customer needs

ㆍProblem solving skills to assist with and handle customer complaints

ㆍAbility to prioritize tasks in a multi-tasked environment

ㆍCustomer facing job experience is a plus, CS team management is also plus.