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담당업무
ㆍDevelop and implement CRM Clienteling initiatives to support the needs of the business including defining client targets, tools and resources needed to drive client interactions and engagements, store appointments, revenues and long term customer loyalty ㆍInspire, Drive, Coach and Support store teams in developing a client-oriented and data-driven mindset. ㆍDevelop CRM insights and intelligence to support and promote new commercial actions on individual segments in the customer base (eg. outreach initiatives) ㆍSupport the CRM Manager to identify groups of High Potential clients and developing actionable plans to cultivate the clients within the brand ㆍSupport stores in the implementation of the clienteling strategy and CRM best practices (eg. Developing effective presentations and training materials for store teams focused on client development and clienteleling initiatives) ㆍPartner with retail operations teams to coach and develop stores on CRM KPIs, compliance with CRM programs and priorities, data quality and contactability and related digital retail tools (eg. C_Sphere app)
자격요건
ㆍ학력 : 대졸이상
ㆍ경력 : 경력5년↑
우대사항
ㆍBachelor’s Degree in Marketing, Business or Engineering (MBA preferred) ㆍAt least 5 years of work experience in global brands is preferred
ㆍStrong communicator with extensive experience to translate data/consumer insights into new campaign/program development
ㆍExpertise in Excel and Powerpoint to create effective presentations and experience drawing conclusions and recommendations from reports
ㆍFamiliarity with competitive marketplace and passion for consumer trends and development of personal customer relationships
ㆍExperience in luxury, fashion, hospitality or high-end retail preferred
ㆍFluent in both English and local language (Korean) is a MUST
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