- Experience with Exchange Server: You should have a strong understanding of Microsoft
Exchange Server, including installation, configuration, and administration of different versions
such as Exchange Server 2010, 2013, 2016, or 2019. - Troubleshooting and Problem Resolution: You should be skilled in troubleshooting Exchange
Server-related issues, such as mail flow problems, mailbox database corruption, client
connectivity issues, and performance optimization. - Active Directory and Networking: Proficiency in Active Directory and networking concepts is
essential since Exchange Server relies heavily on these technologies for user authentication,
domain connectivity, and routing. - High Availability and Disaster Recovery: Experience with implementing and managing high
availability and disaster recovery solutions for Exchange Server, such as Database Availability
Groups (DAGs), backup and recovery strategies, and mailbox replication. - Security and Compliance: Understanding Exchange Server security best practices, such as
configuring secure connections (SSL/TLS), implementing antivirus/antispam solutions, and
compliance requirements like message archiving and data loss prevention. - PowerShell Scripting: Proficiency in PowerShell scripting is highly desirable, as it allows
automation of administrative tasks, monitoring, and reporting in Exchange Server environments. - Migration and Upgrades: Experience with Exchange Server migration projects, including planning
and executing migrations from older versions to newer versions or to Exchange Online (Office
365). - Collaboration and Communication Skills: Strong interpersonal and communication skills are
important as an L3 Exchange Server professional, as you may need to work closely with other IT
teams, interact with end-users, and provide technical guidance. - Providing end-user support of MS Outlook related issues including OST, Calendaring, etc. - Maintain uptime by pro-active management and monitoring to ensure environmental health and
minimize disruptions to mail-flow. - Providing forensic analysis of client email delivery issues. - Facilitating TLS encryption partnerships with client domains. - General Server Support - Develop and maintain infrastructure documentation. - Provide off-hour on-call support as needed. - Demonstrate proven analytical, evaluative, and problem-solving abilities - Must have extensive experience working in a team-oriented, collaborative environment.
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