Specific Responsibilities

 

1. CRM Analytics and Action Plan Implementation

·        Analyze customer data to identify trends, preferences, and behavior patterns.

·        Develop and implement targeted CRM strategies to increase customer engagement and retention.

·        Collaborate with cross-functional teams to execute CRM initiatives effectively.

2. CRM Data Collection System Management

·        Oversee the management of CRM databases and systems to ensure data accuracy and integrity.

·        Implement data collection strategies to capture relevant customer information across multiple touchpoints.

·        Regularly update and maintain customer profiles to facilitate personalized marketing campaigns.

3. Omnichannel, Cegid Project Support on CRM

·        Provide support for CRM integration across omnichannel platforms to ensure a seamless customer experience.

·        Collaborate with IT teams to integrate CRM systems with Cegid and other relevant platforms.

·        Assist in the implementation of CRM enhancements and updates.

4. Client Experience

·        Develop and execute in-boutique events to enhance the client experience and drive sales.

·        Coordinate the selection and distribution of client gifts and incentives based on CRM insights.

·        Create personalized client communications, including messages, and exclusive offers.

 

Perform other duties as required

 

 

 

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Relevant Experience and Training

 

• Degree holder
• 3-4 years of proven experience in CRM analytics and strategy development.

·       Experienced in luxury business, especially Jewelry & Fashion

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Relevant Knowledge, Skills, Abilities

 

·       Good command of written and spoken English

·       Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.

·       Experience with omnichannel marketing and project management.

·       Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

·       Passion for luxury high jewelry and a deep understanding of client expectations in this market.