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Responsibilities
ㆍ2nd line IT
support ? Windows OS, Skype, Microsoft Office, DCRM
- ㆍAdministration
of Microsoft AD, ADAXES
- ㆍMobile Phone
configuration and support using MDM (Intune)
- ㆍParticipation
in incident, problem and change management adhering to ITIL best practices
using ServiceNow
- ㆍGeneral PC /
Server administration and maintenance including fault diagnostics and
performance improvements
- ㆍNew
implementations, migrations, and upgrades
- ㆍNational
Travel required up to approximately 30%
Skills and Qualifications
- ㆍComputer
related Degree, Microsoft Certification or equivalent work experience
- ㆍSignificant
server / desktop support experience
- ㆍExcellent customer
service skills and ability to work on own initiative
- ㆍUnderstands
the importance of documentation and on time delivery
- ㆍSound backup
and system security practices
- ㆍExperience
leading rollouts, migrations and system upgrades
- ㆍVery
teamwork oriented
- ㆍPreferable
bilingual in Korean and US English
Experience within
the following is required:
- ㆍMicrosoft
Active Directory
- ㆍMicrosoft Windows
10, 7 and XP
- ㆍMicrosoft
Office 365 Migrations and Administration (Teams, OneDrive, SharePoint)
- ㆍMicrosoft
Productivity Suite (Outlook, Word, Excel, PowerPoint)
Additional
desirable skills:
- ㆍTeam Viewer
- ㆍIP Telephony
Platforms (MITEL and Cisco)
- ㆍSupporting
and configuring mobile devices (Apple, Android and PDA)
- ㆍCloud based
technologies (Azure / AWS)
- ㆍMimecast
- ㆍDynamics CRM
- ㆍLIMS
Experience
자격요건
ㆍ학력 : 대졸이상
ㆍ경력 : 경력5년↑
필수사항
ㆍ영문 이력서 필수 |