| 전산(IT)(0명) | - Execute technology support in accordance with ITIL guidelines.
- Log calls with external providers where and when necessary.
- Troubleshoot and assess repairs of Windows PCs.
- Troubleshoot and assess Mac laptops and coordinate with service providers for repairs.
- Troubleshoot and assess classroom audio and visual equipment
- Relocate, install, setup and configure technology equipment.
- Create and manage accounts on Google Workspace.
- Manage support calls by providing continual feedback, timely resolution and follow-up calls subsequent to closure.
- Close support tickets as per the identified SLA.
- Perform periodic preventative maintenance identified by management.
- Make recommendations to management for improving processes.
- Perform and support other tasks as identified by the Technology Manager.
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
- High proficiency in tech knowledge to troubleshoot tech issues for foreign teachers and students
- Participation in various team projects
- Account management (G-Suite, printer server, network IDs, etc.)
- Server management (Windows Server)
- Network monitoring and management
- Assistance with various tasks across the school
- Asset and consumable management
| - [공통 자격요건]
- 학력 : 대졸 이상 (예정자 가능)
- 나이/성별 : 무관
- [지원자격]
- 컴퓨터 공학 또는 관련 전공
- 영어회화 가능
- [우대사항]
- 영어 능통 (구두 및 서면상으로 기술적 문제 처리를 위한 원활한 의사 소통 가능)
- 1종보통 운전면허 소지자
- 직무 관련 자격증 소지자 (ITIL 등)
- Apple 하드웨어 및 소프트웨어 문제 해결 경험
- 해외 유학생 또는 해외 거주경험
- Helpdesk 경력
|
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