담당업무 1. SERVE CLIENTS VIA PHONE, ONLINE MESSENGER, AND EMAIL ? Meet clients via phone call, online messenger or email on a daily basis ? Answer to client questions about products, stock availability, store information, online orders, etc. ? Handle client requests regarding after-sales service, treating personal data, cancelling online orders, etc. ? Communicate with internal teams to generate solution to client’s problem
2. GENERATE SALES IN THE BACKOFFICE ? Create client orders in E-Commerce back-office if client wishes phone order
3. BE TRAINED ABOUT BRAND, PRODUCT AND SERVICE PHILOSOPHY ? Participate in regular training sessions to fill him/herself with proper level of brand knowledge and skills
자격요건
? 5-7 years of experience in professional client service career, preferably in luxury fashion, hospitality, or VIP financial service ? Mature skill to deal with difficult clients ? Respectful team player ? Good communication skills with people-oriented mindset ? Self-motivated, passion to grow with challenges ? Fast learner of digital tools ? Skilled in Excel and PowerPoint ? Highly organized with exceptional attention to detail ? Business level of English is preferred ? This position requires to work on weekends based on shift schedule.
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