말레이시아 피낭(PEANANG) - 조지타운에서 근무 합니다.
Additional info to share about Georgetown to candidate never been here before. Georgetown, Malaysia, is not just a feast for the eyes but also a paradise for shopaholics and entertainment junkies! Dive into the maze of bustling markets and trendy boutiques, where you can score unique finds and stylish souvenirs to jazz up your wardrobe. After a day of retail therapy, unwind in the city`s lively entertainment scene. From hip bars serving up craft cocktails to live music venues pulsating with energy, there`s always something happening in Georgetown. And let`s not forget the street performances that add an extra dash of excitement to the vibrant atmosphere
1. 회사: BPO 회사 - 페이스북, 유투브, 에어비앤비 등 의 고객 서비스 팀에서 근무합니다.
2. 근무지 주소: 말레이시아, 피낭(조지타운 내)
3. 포지션: Customer Success Specialist
4. 급여: Package
Basic range - RM4900 to RM6500
Language allowance - RM1000/month
Housing - RM600/Month (applicable for Expat only)
5. 항공권 제공, 식사 제공 X
6. 주 5일 근무
7. 연차: 10~12days~ (*병가 14일 추가 제공됩니다) *말레이시아는 세계에서 공휴일이 제일 많습니다. 공휴일에 근무 일이 겹치면 쉬는날 추가
8. 자격 요건
Rotational shift
CS experience is preferred -min 6 months
B2 English
9. 직무
Responsibilities of the role :
Support customers to place online orders with the client.
Provide timely support to customers through available communication channels (inbound phone calls and email).
Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.?
Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
Identify and escalate priority issues through appropriate channels as and when necessary.
Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
Maintains and improves quality of service by sharing suggestions and recommendations