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Job Description ㆍMarket Lead will support IT service delivery.
ㆍThe Market Lead will undertake support and management responsibilities for the dedicated engineer pools and on-demand resources for their respective market.
ㆍMarket Lead will undertake performance management of the dedicated engineers to ensure compliance with quality expectations and to facilitate continuous improvement on a quarterly basis.
ㆍThe market lead will undertake ticket analysis to ensure compliance with SLAs of the on-demand and dedicated engineer pools for the market. A report will be sent to the Market Service Delivery Manager on a monthly basis.
ㆍFor those retail dedicated engineers in KR market, the Market Lead will support on routine site checks through
- (1) Schedule management
- (2) Compliance checking and SLA monitoring
- (3) Escalation to Market Service Delivery Manager
- (4) Ad-hoc support
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| Skills and experiences | ㆍFluent written & spoken English skill (영문 보고서 작성 및 presentation)
ㆍPeople management 유경험자 (on-site IT engineer team management)
ㆍIT/EUC service 프로젝트 수행 및 운영 유경험자 (optional)
ㆍ고객사 on-site 근무 (상주근무) 가능한 자
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자격요건
ㆍ학력 : 초대졸이상
ㆍ경력 : 10년이상(과장급 이상) ㆍ언어 : 영어능통자
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전형절차
ㆍ서류전형 > 1차면접 > 2차면접 > 최종합격
ㆍ면접일정은 추후 통보됩니다.
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유의사항
ㆍ허위사실이 발견될 경우 채용이 취소될 수 있습니다.
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