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담당업무 1. SERVE CLIENTS VIA PHONE, ONLINE MESSENGER, AND EMAIL
? Meet clients via phone call, online messenger or email on a daily basis
? Answer to client questions about products, stock availability, store information, online orders, etc.
? Handle client requests regarding after-sales service, treating personal data, cancelling online orders, etc.
? Communicate with internal teams to generate solution to client’s problem
2. GENERATE SALES IN THE BACKOFFICE
? Create client orders in E-Commerce back-office if client wishes phone order
3. BE TRAINED ABOUT BRAND, PRODUCT AND SERVICE PHILOSOPHY
? Participate in regular training sessions to fill him/herself with proper level of brand knowledge and skills
자격요건
? 5-7 years of experience in professional client service career, preferably in luxury fashion, hospitality, or VIP
financial service
? Mature skill to deal with difficult clients
? Respectful team player
? Good communication skills with people-oriented mindset
? Self-motivated, passion to grow with challenges
? Fast learner of digital tools
? Skilled in Excel and PowerPoint
? Highly organized with exceptional attention to detail
? Business level of English is preferred
? This position requires to work on weekends based on shift schedule.
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