Job Description

As a Front Operations Attendant, you will be an integral part of our team dedicated to delivering exceptional customer service to our guests. Your primary responsibility will be to ensure a seamless check-in and check-out process, as well as providing a range of related services in accordance with our established service standards.

Requirements 

·         Greet guests and visitors warmly upon arrival.

·         Efficiently handle check-in and check-out procedures, ensuring accuracy and timeliness

·         Provide information about hotel facilities, services, and local attractions.

·         Respond promptly to guest inquiries and requests, ensuring their needs are met with professionalism and courtesy.

·         Assist with luggage handling and transportation arrangements as needed.

·         Coordinate with other hotel departments to ensure smooth operations and guest satisfaction.

·         Maintain cleanliness and organization at the front desk and lobby area.

Qualifications

Experience: Prior experience in a five-star hotel is advantageous

·         High school diploma or equivalent professional training

·         Prior experience in a five-star hotel environment is advantageous.

·         Fluent in Chinese, English, and Korean.

·         Proficiency in Englih languages is preferred.

·         Strong attention to detail and problem-solving abilities.

·         Ability to thrive in a fast-paced, dynamic work environment.

·         Flexibility to work shifts, including evenings, weekends, and holidays.