MAIN PURPOSE OF JOB:

Manages technical/scientific activities related to MP Technologies within Sectors/Segments of interest within Korea and other territories, when required, working with Sales, Customer Service and Customers to provide value-added solutions to stakeholders utilizing the Malvern Panalytical (MP) offerings within all MP sectors that we serve; supports and coach other team members.

 

RESPONSIBILITIES:

·         Act as a subject matter expert or application engineer/scientist to supporting Advanced Material sector, Semiconductor segment, primarily, and all other MP Sectors/Technologies in various applications and opportunities, upon request.

·         To prepare and present lectures, publish scientific papers/posters and present seminars at an advanced level to our subsidiaries, agents, distributors, direct sales team and the end-users.

·         Communicate regularly with their local and global peers to facilitate sharing of knowledge, contribute to upskilling their colleagues in the global MP Applications department.

·         Be the technical/commercial expert to fully support the efforts of Account Managers/Inside Sales.

·         To be responsible for and contribute to sample analysis in the form of pre-sales sample analysis or in a demonstration environment directly with potential customers, subsidiaries and/or channel partners, using the Malvern Panalytical range of instruments at an MP-site or a Customer-site and to communicate the findings of such analyses in written report or presentation format.

·         Provide appropriate and timely technical assistance to Malvern Panalytical customers and prospects within the Regional/Country and associated channel partner territories.

·         Provide Applications expertise/consultancy to resolve customer applications problems in conjunction with regional customer support team to provide input to troubleshoot more difficult customer support issues.

·         Provide application expertise/consultancy to pre-sales and post-sales to increase business revenue by a multitude of Application Department Services.

·         Provide remote or customer-site post-installation training and commissioning of the product expertise the specialist is knowledgeable in for new or existing customers.

·         Provide customer feedback to customer support and the MP business to assist in increasing our customer satisfaction.

·         Utilize the required HW and site resources to deliver/support the customer training, demonstration and marketing programmes within the Region/Country.

·         Deliver required applications support to contribute to internal MP projects (Expertise Project Requests (EPR)) collaboratively to support business development of product, marketing and/or sector campaigns in line with general business objectives.

·         Provide market and competitive feedback to Sector Marketing Manager and/or Product Management, respectively.

·         Investigation of the product/sector market and seeking possibilities for cross-selling via intense customer discussions, visits of local exhibitions and/or international conferences, to generate or provide input of existing or new market opportunities and user requirements to product management and sector managers for future products and customer centric solution developments.

·         Where requested, contribute to the NVI process for new product introduction and/or creating new business proposals utilizing the applications knowledge to create new business markets for MP to grow into.

·         Travel throughout assigned Territory/Region to call on prospective and existing customers to support orders, maintaining open communications with Account Managers or Inside Sales members always.

·         Prepare monthly report showing current month support activities along with next month’s objectives.

·         Ensure that the Applications Laboratories adhere to ISO 9001, ISO 14001 and ISO 45001 standards, and support the H&S department to maintain these standards across the Malvern Panalytical Region/Country sites

·         Maintain the COSHH database for all hazardous materials across all Malvern Panalytical Regional/Country sites and departments, ensure that all staff are fully trained in the relevant assessment procedures.

·         Maintain and be fully conversant with the documents (procedures, guides, forms and lists) stored on the Business Management System (BMS) and any other relevant repository, (e.g. Chemwatch) to ensure that MP processes are correctly followed. Provide advice and training related to these documents, and contribute to improving or creating new documents on the BMS or other repository.

·         Use Outlook, Teams, SharePoint, Salesforce, MS products and other systems to maximize productivity and improve communications within the Company.

 

SKILLS AND KNOWLEDGE REQUIRED OF THE JOB HOLDER:

Entry Qualifications

·         A Ph.D. in Materials Science, and other scientific disciplines including the physical sciences is preferred.

·         Deep knowledge of Crystallography is required

·         Master’s degree or a degreed area specific to our industry (scientific or analytical instrumentation) will be considered.

·         Experience in semiconductor Crystal Growth industry or neighbouring areas of the supply chain of Silicon based substrates, is required

·         Fab automation experience preferred, but not a requirement.

·         Must be fluent in Korean and English. Any other language might be an advantage.

 

Skills & Experience

·         Experience in a technical/commercial role and/or sales support role is ideal.

·         Experience in Semiconductor is required.

·         Experience in MP or related technologies is advantageous

·         Knowledge and/or experience in competitive or orthogonal analytical techniques such would be advantageous.

 

Knowledge

Communications skills at all levels and the ability to conduct oneself in a friendly, open and professional manner, is required.

Needs to have good balance of technical skills in a specific area of technology, plus experience in one or more key industries, as well as commercially savvy. In addition, a personality and aptitude for working in a team environment is essential. Lastly, skills or aptitude in selling is important. Knowledge of how customers buy is important, as well as how to build relationships with prospects and/or customers is highly desirable. Strong computer skills are essential.

 

CORE COMPETENCIES:

·         Communication

·         Cooperation and Team working

·         Adaptability

·         Expertise and Professionalism

·         Problem Solving/Analysis