담당업무

Retail Performance Enhancement & Coaching

• Build the store performance goals in collaboration with global retail performance team and in partnership with the retail leaders continuously review and drive performance across sales revenue, retail KPIs, non-selling activities. 
• Drive day to day business by leveraging retail performance tools (Mystery Shopping, VOC, Daily T, Retail dashboard, 1 to 1 touch base) and partnership with retail leaders to implement improvement plans.
• Leverage Voice of Client verbatim and Mystery shopping results to drive focused action plan, partner with retail learning team. 

Project Management

• Project management and coordination for any retail-related project. 
• Roll out in market Global Retail / Omni initiatives with a transversal approach (e.g., Retail dashboard, Mystery shopping program, Voice of Client, new POS system, Brilliance App etc.) 

Business Intelligence

• Evaluate business performance, translating data to actionable insights aligned with brand expectations. 
• Provide business intelligence via trend analysis and competition benchmark, in collaboration with finance and retail team. 

자격요건

• 10+ years of retail experience in luxury retail 
• BA or BS degree or greater 
• Effective communication and analytical skills
• Demonstrated ability to collaborate productively and ability to lead and influence in a team environment. 
• Agile and with an entrepreneurial spirit, finding innovative approaches and solutions to the challenges of this role.
• Business acumen, numerical agility and forward-thinking 
• Knowledge of retail and luxury market, sales trends and KPI management 
• Excellent interpersonal skills with a thoughtful attitude