*************** 본 포지션 채용에 모든 서치펌 연락 및 동의없는 이력서 전달은 정중히 사양합니다. *************** 

수질 뿐만 아니라 생산 공정에서 운용 중인 온라인 분석기 혹은 계측기(컨트롤러 및 센서) 경력, 가스 분석기 및 계측기 경력을 보유하신 엔지니어 분들의 많은 지원 바랍니다. 

• Job Title Field Service Technician
• Reports to          Service Manager, Hach, Water Quality South Korea

• Job Location       Seoul, Republic of Korea
• Working Condition On-site
• Schedule          Full-time

Purpose of Position

The primary role of this position is to provide repair and preventative maintenance services for all Hach equipment while promoting customer satisfaction and maintenance contract growth.

Essential Functions

●     Use established ISO work instructions to provide repair and preventative maintenance services for all Hach equipment.

●        Work cooperatively with Service team and field sales staff to promote customer satisfaction.

●        Provide service phone support for customers while in their office and while traveling as required.

●       Be highly motivated and able to work without supervision.

●        Actively promote contractual service agreements and upgrade purchases of new equipment.

●        Determine the amount to bill customer within a framework of charges.

●        Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.

Other Non-Essential Functions

●         Works with rest of territorial staff as a team to meet objectives.

●         Other duties as assigned.

Background and Skills

●       1 ~ +5 years’ experience in Analytical Instrument field service (lab/online/process) with understanding of the entire processes.

●        Experience in a commercial Service role with metric and monitored KPI performance preferred.

●       Ability to Value Added Services.

●        Excellent verbal and written communication skills; with the ability to relate well to both the customer and to all levels of the organization.

●        Fluent in Korean and a good to have Business English Skills.

Personal Trait Profile

•  ●       Customer Focus: Builds and sustains positive and collaborative relationships with customers (internal or external, as            applicable). The drive to discover and meet the needs of customers.
• ●       Results oriented: ability to “close” the service requirements.
• ●       Must have excellent listening skills, manages by fact, and leads by example.
• ●       Teamwork: The ability to work collaboratively with customers, suppliers, and fellow associates at all levels toward mutual objectives.
• ●       Strategic thinking and tactical implementation ability.

ENVIRONMENT:

• ●       The work environment for this position is office in Seoul, repair shop in Gimpo and field service on the customer site.
• ●       The field service activity will take this individual into customer’s locations and moderate physical

activity (e.g., lifting/carrying of materials) occurs.

• ●       A new employee shall be assigned a probationary period of 3 months
• ●       Candidates must have their own car with valid driving license in Korea.