세상을 바꾸는 이직 플랫폼, 헤딩 HEDING
인사담당자님, 경력 인증된 지원자를 헤딩으로 한번에 관리해보세요!
※기업 인사팀이 선호하는 서류합격 프리패스 헤딩이력서
※4대보험 불러오기로 누구보다 빠르게 이력서 완성
※헤드헌터와 인사팀이 역제안하는 고퀄리티 포지션
* 고용형태 : 파견계약직
[주요업무]
- Responsible for managing orders and complaints in Korea IG business. (Package Gas and Liquid Bulk etc.)
-Handle daily inbound/outbound calls, emails, Purchase Order from customer websites.
- Records on complaint received, assign to appropriate complaint owners and investigators to investigate the matter to solve.
-Maintain friendly attitude and professional service to maintain good relationship with customers for better experience.
- Responsible for coordination on “order to cash” process, i.e., scheduling, supply chain, plant, commercial teams, etc
-Check and follow up on the customer requirement and ensure update in SAP.
-Must understand the basic product properties we provide (cylinder, liquid gas, pipeline etc.) to
handle orders and communicate with customers.
-Teamwork is important and the exact same information must be delivered from CS team to prevent misunderstanding or miscommunication with customers.
- Develop KPI to improve customer experience and control urgent orders.