About the role This role is a part of a Korea Sales team, Account Managers/Customer Success Managers at Marqvision are self-motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders. They oversee the lifecycle of customers from onboarding to renewal, act as a trusted partner to our customers, transforming their use of Marqvision into tangible business value.
- - Build relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts
- - Serve as the trusted point of contact for Marqvision’ customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals
- - Collaborate with the Marqvision Sales, Operation, Product teams in strategizing your accounts’ growth
- - Proactively engage each account to identify risks and to ensure that every Marqvision functionality and offering is being leveraged, maximizing the value of each Marqvision subscription.
- - Develop and maintain strong relationships at all levels within the customer organization.
- - Execute Business Reviews, training, check-in calls, and feature implementation
- - Assess client health and develop strategies to mitigate churn with proactive health plans
- - Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved
- - Partner with engineering teams in architecting and orchestrating customer requests
- - Working closely with Engineering, product management, customer support, and sales teams
- - Establish and maintain relationships with key stakeholders to promote internal advocacy
Qualifications
- - 5+ years of relevant Customer Success and/or Account Management within SaaS field in the Korean Market
- - Proven experience with owning customer’s renewals and expansions
- Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand the manner
- - Business Fluent in both English and Korean
- - Strong written and verbal communication skills in English, as well as business and technical acumen
- - Have a positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
Bonus Points - - Be a great team player
- - Either a major in Law or 3+ years of experience in IP/Legal sectors
- - Understanding of the software development lifecycle, legal tech, SaaS and/or related field
- - Enterprise Account Management and Customer Success Management experience
- - Productivity tools implementation experience (e.g. Project management tools, BI, others)
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전형 및 절차
ㆍ이력서는 자유 형식의 이력서로 pdf 로 변환하여 제출해 주시기 바랍니다. ㆍ추가로 제출을 원하시는 자료, 페이지 등(노션/링크드인)이 있다면 링크도 함께 첨부 부탁드립니다. ㆍ서류전형 > 전화 인터뷰 >실무 인터뷰 > 리더십 인터뷰 > 레퍼런스체크 > 최종?합격 ㆍ전형 및 인터뷰 절차에는 상황에 따라 변동이 발생할 수 있으며, 사전에 안내를 드립니다. ㆍ해당 포지션은 정규직 포지션으로, 수습 기간 6개월 후 본 채용 여부가 결정됩니다. (기간 동안 급여는 100% 지급됩니다) ㆍ전형 일정 및 결과는 지원서에 등록하신 이메일로 개별안내드립니다.
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At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.
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