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[LEGOLAND Korea Resort] LEGOLAND® Korea Resort는 아름다운 호반의 도시 춘천에 2022년 봄 개장한 한국 최초의 글로벌 테마파크로, 온가족이 함께 즐길 수 있는 최고의 Family Destination입니다. LEGO® 브릭으로 지어진 40여개의 놀이기구와 어트랙션, 쇼는 물론, 15,000개의 LEGO® 모델 전시 뿐만 아니라 각기 다른 LEGO® 테마의 154개 객실을 갖춘 LEGO® 호텔로 구성된 LEGOLAND® Korea Resort는 모든 방문객에게 매일 경험해도 질리지 않을 최고의 ‘LEGO®’ 경험을 선사합니다. LEGOLAND Korea Resort 공식 홈페이지 : https://www.legoland.kr/ LEGOLAND Korea Resort Facebook Page : https://www.facebook.com/LEGOLANDKoreaResort LEGOLAND Korea Resort Linkedin Page : https://www.linkedin.com/company/legoland-korea-resort [Position] Front Office Assistant-Temporary_G (프론트, 1~2년이상, until : End of Dec, 2024Y, 육아휴직대체) [People Talk] LEGOLAND® Korea Resort, Hotel팀에서 Front Office Assistant (육아휴직대체자-8개월계약직)을 채용합니다. 레고랜드 호텔 내의 프론트 오피스운영과 야간당직근무를 담당하게 됩니다. 호텔, 리조트 등 유관업종에서 1년 이상의 경력, 또는 프론트 오피스 2년 이상의 경력을 우대하고 있습니다. 또한 오페라 등 PMS의 시스템 사용이 가능한 분을 선호하고 있으며 육아휴직 대체자 발생에 의한 계약직으로 2024년 12월 31일까지 근무 하실분을 채용중에 있사오니 자세한 사항은 반드시 아래의 Job Description을 참고해 주시기 바랍니다. Position Summary: - The Hotel Front Office Assistant oversees the operation of the front office, ensures guest satisfaction, facilitates communication meetings, fosters cooperation between front office agents and other departments, provides training opportunities, and guides customers throughout various areas of the hotel. Key Objective: - Follow the instructions of the Guest Service Manager and Front Office Assistant Manager. - Ensure to understand guest payment. Investigate and resolve when there is guest complaint. - Familiarize with hotel policies and procedures, verify reservation details, room assignments, luggage storage services, and customer payment and deposit records. - Proficiently handle hotel management programs such as Opera PMS, Check-in KIOSK, Vingcard, Alice, etc. - Have a clear understanding of and adhere to hotel policies regarding emergency situations (fire, hygiene, safety, etc.) - Support the Guest Service Manager in conducting regular communication meetings and ensure efficient progress of front office meetings. - Enable frontline MC to effectively uphold the brand`s commitments and provide friendly and professional service. Scope and Responsibilities: COMMUNICATION - Effectively communicate with staff at all levels regarding any issues that arise. Hold regular operational measurement and action review meetings with the team. - Maintain close collaboration with other departments for efficient workflow. - Demonstrate and promote Merlin Group values to all colleagues. - Measure and maintain high operational standards daily in all Hotel services, taking appropriate action to rectify identified poor standards. DECISION MAKING & AUTONOMY - It is fast-paced hotel business, it is necessary to make quick and effective decisions. - Ensure that the Front Office team, in collaboration with the Guest Service Manager, develops and maintains a high service quality and discuss a better service strategy. BUSINESS IMPACT/RESULTS - Lead and motivate the Front Office team with suitable mechanics to maximise revenue opportunities through up-selling. - Deliver guest satisfaction targets through exceptional service standards, and ensure the team genuinely exceed customer expectations. - Thoroughly verify all reservations and ensure accurate closure of daily bookings through system. - Verify that all customer information is correctly entered according to the appropriate criteria. MANAGING RESOURCES - Support the Guest Service Manager in conducting regular communication meetings and ensure efficient progress of front office meetings. - Verify whether the front office agents are providing mutual support and maintaining a cooperative relationship with FOH (Front of House) and Guest Experience. - Ensures employee development initiatives are in place and that these are regularly monitored. - Ensure all employees in the department have objectives and appraisals completed annually in line with the Merlin way. - Develop a succession plan for the department working with HR to identify training and development needs. Support the Talent Management and Personal Development Plan programmers. - Drive customer service training instilling a best practice culture amongst employees ensuring employees are accountable for their actions. - Improve staff survey scores where possible on employee satisfaction, leadership capabilities, understanding of job and responsibility, teamwork and working environment. GUEST SATISFACTION & PROBLEM SOLVING - Ensure that front office agents consistently provide genuine and attentive service and maintain teamwork. - Ensure that all guest complaints and inquiries are resolved satisfactorily at the initial stage. - Seek opportunities to improve the guest experience through customer feedback. HEALTH & SAFETY All personnel are responsible for all aspects of Health, Safety & Security within their location, in line with the Group Policy (HS001). In particular, as the ‘Responsible Person’ (see the HS001 for definition) they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated Background and Experience: - One years or more of experience as a supervisor or two years or more as a front office agent. - Proficiency in hotel systems such as PMS and ALICE. - Demonstrated ability to manage and motivate a large team of people. - Strong organizational, verbal and written communication skills are required. - Language: Proficiency in verbal and written English (Merlin and LEGO®). - Holder of a driver`s license preferred. Education: - Prefers the bachelor`s degree at hotel management or tourism management Work Environment: - Various inside and outside locations with varying temperatures and floor surfaces. - Exposed to wet and/or humid conditions Other Requirements: - Maintaining confidentiality within the organization and protect any information that is classified as confidential. - Maintaining honesty and integrity with colleagues and guests - Must be willing to work flexible hours, including evenings, midnight, and weekends to support Hotel operations. - The work schedule consists of three shifts, and leave/vacation usage follows company and hotel policies. - Requires a valid driver’s license and passport. Others: - Childcare leave substitute, until : End of Dec, 2024Y (육아휴직 대체자, 2024년 12월 31일까지) Health & Safety Managers are responsible for all aspects of Health, Safety & Security within their team. In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Company Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. [지원시 유의사항] ‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여, 1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다. 2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다. *당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. * [채용일정] 2024.02.26 ~ 채용시 마감 (*서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.) [지원방법] 국영문 이력서를 한 파일로 통합하여(PDF 등) 아래 채용담당자 이메일로 지원 *김세미 - Recruiting Specialist (Semi.Kim@LEGOLAND.com) [채용과정] 서류전형 → 1차인터뷰 → 최종면접 (상황에 따라 인터뷰 절차가 추가 및 변경될 수 있으며 직무 및 Grade에 따라 개인동의 절차 후 개별 레퍼런스체크가 진행될 수 있습니다.) [Benefits] - Merlin Magic Pass 제공(테마 파크 및 시설 무료 입장) - 이사비 일부 지원(조건 충족시) - 식대 지원 - 통신비 지원 - 워크샵 및 팀 활동지원 - 건강검진 지원 [채용담당자] 김세미, People Recruiting Specialist 임서미, People C&B Specialist |