[ 담당업무 ]
1) Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, progress and learnings
2) Assist in preparing and updating project administration documents, timelines, meeting notes, external contractor briefs, status reports and financial reports
3) Assist with managing the creative and delivery output process, including briefing client feedback to team members and assist in managing delivery of key stages of work
4) Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
5) Ensure Risks and Issues are being tracked and mitigated/resolved
6) Make sure call center operations in various formats are addressing consumers needs and at the same time to evolve to meet operational excellence

- 10 years or more experience in customer care (preferably in electronics, health care industry)
- 5 years or more in managerial position
- Strategic thinking and collaborative working attitude
- Exceptional communications and presentations skill
- Familiar with diverse call center systems: CRM solutions(SalesForce, Oracle, etc), CTI(Genesys, Twilio, etc), Call recording. Chatbot(Watson, Google, etc), Data analytic tools(Power BI, eMite, etc)