담당업무

Scope
- With the support of the Global Retail Campus Team, identify professional/product/technical training needs with a specific focus on the Retail & Outlet network, closely collaborating with the Retail Management
- Guarantee Retail & Outlet network visits with subsequent full report and action plan for Retail Management
- Ensure correct deployment and effective monitoring of the training programs efficiency provided by the GRC Team, based on needs for the Retail & Outlet stores network
- Act as key Retail business partner to accomplish Company goals, proposing creative and cost effective solutions in line with GRC Team’s guidelines to achieve results and setup monitoring program
- If applicable, manage a team of staff trainers to roll-out and administer training programs with relevant training material provided
- Deliver consistent feedback and result reporting to Global Retail Campus Management
- Have a strong collaboration with Regional Retail/HR/Operation/Merchandising/VM/CRM teams

Key Accountabilities
- Identify overall training gaps and needs of the Retail Regional network teams in regards of product/technical/professional knowledge
- Provide feedback to the Global Retail Campus Team in order to evaluate and adapt training material accordingly, ensuring majority of working time spent on the field
- Guarantee the deployment of engaging learning activities and compelling course content, that enhances retention and transfer of knowledge and skills (both e-learning and on the field)
- Oversee correct translation of training manuals or/and other learning material provided by GRC team for Retail employees
- Guarantee the process of planning, delivering and monitoring training courses/sessions in the relevant territory according the team structure and each phase of the learning process, always considering business & CRM KPIs
- If requested, cooperate with the external training providers selected by GRTD and plan TTT sessions accordingly
- Ensure quality of training sessions delivered by Staff Trainers, when applicable
- Collect feedback on best practices and provide recommendation to GRC Team for implementation
- Plan and ensure, together with the Staff Trainer, the Induction and Onboarding program for store employees, monitoring the effectiveness of the programs and guaranteeing alignment with Global Training strategy
- Maintain understanding of new educational and training techniques and methods
- When applicable, support development of Regional Staff Trainers
- In collaboration with Regional Finance Team, evaluate, forecast and propose yearly training budget
- Collaborate with the Regional Retail Operations, Merchandising, HR and CRM teams for alignment and sharing training contents
- Perform other duties as required 

자격요건

Qualifications 

- At least 5 years of professional experiences of working as field coach/trainer in retail industry
- Good communication and interpersonal skills; Team player
- Ability to interact with a wide variety of people
- Fluent in both verbal and written English
- Capacity to take initiatives. Proactive, positive, passionate and flexible attitude
- Strong business sense. Result-oriented.