Client Engagement Manager, CRM - 외국계명품회사

포지션 및 자격요건

Client Engagement Manager, CRM 

[ 담당업무 ]

  1. - In line with the brand and company’s strategy and reflecting the local ambition, s/he works together with Retail and directly with the Stores to develop, retain and upgrade, mainly, existing clients. 

  2. - S/he understands the strategy and translates it into effective day-to-day operational actions that can be efficiently embraced and put into action by the Client Advisors in Stores. 

  3. - S/he is responsible for developing and deploying engagement communications with Stores, such as morning briefs and newsletters; and for Clients, through specific call-to-action messages that can be delivered in form of phone calls, mails and/or selling scripts, etc. 



[ 자격조건 ]

  1. - Social binding and social CRM experty and experience is highly required                           
    - In-depth knowledge of the trends of the Luxury markets as well as highest standards of Clienteling and CRM strategy                                                                
    - Leadership skills support you in managing the team and related clienteling role                 
    - Influential skills to collaborate with the many stakeholders of the role                             
    - Significant experience working around topics such as Client Development, CRM and Clienteling in a leading luxury company


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