Job Description- employment pattern: Samjin Manpower Dispatch Contract Job (1 years contract)- job: Contract Hire: Inside Sales Representative- Working hours: 5 days a week, 09:00-18:00
Responsibilities for this position may include but are not limited to:Receives enquiries and orders from customers via email or OnePort system or emailSubmits price quotations for each delivery and, if acceptable, enters the order into the OnePort onlineordering systemChecks lubrication grade charts when customers are not sure of the correct product, checking portdirectory for nearest location if customer uses unknown port name and identifying competitiveequivalents if any Chevron product is unavailableLiaises with delivery agents to ensure product availability, delivery capability and any extra chargerequirementsCommunicates information back to customer or affiliate office and requests approval for all extra chargesEngages customers in upselling activities especially on ancillary gradesReview at order level the profitability and work with Account Managers to improve itAnalyzing if products should be transferred from one delivery agent to another or delivered at a differentport, depending on customer requirements, lead time and costReviews invoices from various suppliers, delivery agents, barging companies, etc to verify that the chargesto Chevron are in accordance with our agreementsProvides advice to customers on simple product applications and properties of our lubricantsInvestigates any delivery complaints received with the supply port, Finance and the Account ManagerLaunches investigation using IMPACT tool to identify the root cause of the problemVisits customers with Account Managers to sort out specific problems or to train a customer’s staff inChevron’s order procedures and OnePort systemSimple reporting from analytical dashboard for reporting and daily workSupports the efficient running and administration of the CSR Desk in Asia PacificProvides back-up to other offices in the event of illness or extended vacations

This job may require after office work

Job Requirements

Required Qualifications:

Minimum Diploma holder

Two years minimum work experience

Experienced in managing customer expectations providing relevant advice including delivery locations

and facilities

Preferably experience of managing and facilitating short-notice orders or `emergency` requirements

Experience of working with Credit departments ensuring business constraints are met for customer`s

financial statuses

Candidate must be fluent in English and Korean to ensure that business operations with international

customers are facilitated effectively; the role will manage customers in Asia Pacific

Must be able to deal with a worldwide customer base and communicate with people for whom English is

not their first language

Has to be prepared to adapt to customers irregular requirements and use initiative to solve problems

Excellent team working and capable of working to own initiative including confidence to make appropriate

decisions

Proven capability to work to deadlines, working under pressure and ensuring delivery of required service