담당업무

O Client Experience Development

Develop client engagement programs and level up brand experience standard for more client engagement thru tailormade & sophisticated treatments upon all different segmentation of clients

 - Lead and elevate the consistency of brand experience by seamless client journey at all commercial touchpoint

- Play an instrumental role to implying best-in-class client experiences thru Art & Culture programs aligned with brand messages

- Reinforce and optimize brand strategy of gifting upon client analysis with detailed insights about preferences & tastes of clients

- Be responsible for all client experience plans & programs, calendar, and HQ communication in due course & time

- Communicate and engage tightly with all our boutiques including Maison Cheongdam for improvement of all our client experience initiatives and bespoke treatment

- Plan, propose and manage optimized budget of client experience actions

- Review and analyze milestones(pre/during/post) and barometer of all client experience programs and discuss with management to improve quality

- Work closely with relevant teams in local & central

- Constantly monitor competitors’ activities and market trends

O Orchestrate actions around Client Experience Development

Lead and be responsible for transversal orchestration of all client experience actions upon proactive management of complexity and smart adaptability with flexibility

- Accommodate smartly Maison’s inherent DNA of commitment to Art & Culture when providing for client experience actions at all time

- Anticipate demands upon strategic business drive to be firstly supported by client experience actions then integrate consolidated proposal onto global communication strategy in timely manner

- Infuse into client experience actions tactically different business needs & perspectives from key stake holders

- Be attentive to evolve continuously thru positive & constructive exchanges with relevant teams such as, namely, retail operations, high-end business development, and Maison Cheongdam boutique direction

자격요건

ㆍ학력 : 대졸이상

ㆍ경력 : 경력9년↑

- Strong time management and organizational skills under pressure

- Ability to manage conflictual complication in matured manner and to do independently multiple projects simultaneously

- University graduate

- Minimum +9 years related experience in luxury, hospitality or client engagement works (CRM, CDM) in agency or in house

- Positive attitude to draw favourable collaboration from colleagues & logical thinking to convince internal & external partners

- Fluent in both Korean & English/ French a plus

- Expert Microsoft Office Suite skills, especially PowerPoint, Excel, and Outlook

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