담당업무

CRM

? Monthly CRM report, monitor performance and initiate CRM campaigns
? generate strategic target customer list in partnering with agency
? Enhance in-store digital clienteling platform in cooperation with IT & Retail Operations

Clienteling
? Lead client communication

   (Image assets management, store light box, LMS, signage, etc.)
? Partner with department stores to cultivate new customers
? Lead VIP Program (eg. VIP voucher)
? Design client journey to enrich brand experience
? Optimize top loyal customers treatments 

   (in-store hospitality, gifting, anniversaries)
? Develop clienteling support tools for retail activations

   (eg. e-vite, F&B, gift, look book, order sheet, etc)

Omni-channel experience
? Lead chatbot service partnering with E.com to reinforce cross channel customer experience
? Participate in store KOL program, and incubating the community

*Clienteling = Nurturing Brand Loyal Customers

<부연설명>
* 직급 : 대리급 (4-6년 내외)
* 리포트 라인 : Retail marketing Manager 

자격요건

- 3+ years customer engagement/development experience in Owned & Operated Brand Retail, FMCG, Fashion, Watch, Jewelry, F&B, etc.
- Strong analytical skills and come up with new ideas and suggestions from these results
- Having sense of fashion, trend, retail, and marketing
- Strong teamwork, interpersonal, and communication skills
- Effective written and verbal communication and presentation skills
- Ability to implement strategies, monitor progress, and make necessary adjustments to achieve objectives