Work
Hours inclusive of meal breaks: 8am-8pm
/ 8pm-8am 9am-9pm
/ 9pm-9am 2
days’ work, 2 days off.
The
Company reserved the rights to rotate staff to different terminals, touch
points and perform different services. *Adhere strictly to the code of conduct, grooming
standards, image directives and PPE (Personal Protective Equipment) set by CAG.
JOB duties: Roving
Service ·
Perform roving duties at Changi
Airport transit and public areas, proactive engagement of passengers to assist
with flight related enquires, introduce and suggest facilities, retail and
F&B options. ·
Assist with queue combing at
various key touch pointes e.g., outside of gate-hold rooms, arrival immigration
halls, departure hall and coordination with relevant airport partners. ·
Supports travel document-checks
e.g. verification of vaccination certificates, boarding passes checks at the
check-in rows. ·
Perform Safe Management Measures
(SMM) duties arising from new regulations/requirements as updated by the
Authorities and/or CAG (Changi Airport Group) from time to time. ·
Assist with setup and last mile
escort service when government classifies a country or countries as
“Restricted” and passengers from these countries need to be escorted on ground.
·
Escalate/Report cases of
non-compliance to superiors when necessary. ·
Offer meet and greet service ·
Offer giveaway items ·
Offer trolley and baggage
assistance ·
Offer porter services handled
by CAG appointed service provider upon request ·
Engage passengers to establish
their flight details and direct them to appropriate check-in counters or
provide assistance on directions ·
Engage passengers to advise
them on GST Refund procedures ·
Profile and facilitate
passengers with special needs (e.g. elderly, pregnant, special needs) ·
Provide assistance to
passengers near FITV clusters on their queries on airport information, check-in
procedures, GST Refund and LAGs issues ·
Assist with queue combing and
coordination with Ground Handlers ·
Provide assistance to
passengers near transfer lounges on flight connection/ transfer queries ·
Offer to walk passengers to
their destinations within the airport ·
Proactive engagement of
passengers to introduce and suggest facilities, retail and F&B options ·
Conduct airport facilities tour
when required ·
Offer giveaway items such as
toys to children at play areas, blankets to passengers at resting areas
Provide
customer service assistance before immigration ·
such as direct passengers to
appropriate immigration counters, remind and assist passengers to complete
disembarkation cards ·
Provide customer service
assistance at Baggage Claim belts or after Customs clearance, such as recommending
transport options or assisting with baggage claim ·
Proactive engagement of meet
& greeters to determine if they are waiting at the correct terminal and
belt sector ·
Offer to take photographs for
passengers ·
Perform other ad-hoc duties as
requested by CAG and management Static Duties and other services ·
Provide end-to-end customer
service for passengers /member of public or callers and attending to their
enquiries, feedback and proactively proposing solutions to assist them on their
needs. ·
Being first line of response to
incidents, medical and emergency cases, undertake appropriate mitigating
measures on ground, and to escalate and activate relevant parties to follow up
on the cases. ·
Administer requests from
customers for wheelchairs and baby strollers which are provided by CAG ·
Be the first responder for
medical cases, perform first-aid to casualties before handing over to medical
team ·
Provide basic frontline car
park service such as answering car park enquiries, parking redemption, basic
troubleshoot for the redemptions ·
Provide Visitor Information on
Singapore in regard to transport, accommodation, communication, places of
interest ·
Handle any ad-hoc services that
are required at the counters relating to operations such as giving out of items
and tokens
Tracking
of inventory at the counters and reporting this in ·
the daily report
·
Handle basic lost and found
processes including CAG and Jewel
·
Perform other ad-hoc duties as
requested by CAG and management
-Additional
Remarks: All
females CSA are required to have full grooming (full-makeup) and hair to be
tied in a French twist (natural black coloured hair only). We are very strict
on grooming for CSA as we have our own grooming standards that all have to
adhere and follow strictly
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