About Michelin
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward.
 

Mission
We are looking for a Customer Service Representative to join our O2C(Order to Cash) team. The Customer Service Representative will be responsible for managing orders, monitoring execution, and treating customers’ requests to meet service commitment and improve customer satisfaction.
 

Job Description
Manage Order & Delivery: 

• Captures, records, and commits customer orders according to customer needs, agreements and defined service level
• Proposes product alternatives in case of phase-out or shortage

 
Monitor Execution:

• Handles customer orders portfolio and monitors execution
• Liaise with the relevant partners to ensure on-time deliveries and service commitment
• Informs and follows up with customers

 
Manage request: 

• Captures customer’s requests & claims
• Analyses and provides issue resolution or appropriate answer
• Contacts, follows up, and closes the loop with customer
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.

 
Support Sales: 

• Seizes opportunity to up-sell and cross-sell in response to customer orders, requests, and portfolio management

 
Apply and improve work methods:

• Applies standards and procedures (Including internal control rules & embargo, etc)
• Contributes to continuous improvement to enhance work methods and customer satisfaction

Requirements

• A minimum of 1 year experience in customer facing role.
• Detail-oriented / Organized with advanced time management skills.
• Self-motivated and adaptable to change, able to multi-task.
• Service-oriented with a positive attitude and being able to work autonomously and team player as well.
• Proficiency in MS Office(excel) suite.
• Good command of English.

*국문, 영문 이력서 및 자기소개서를 하나의 파일로 병합하여 제출 부탁드립니다.
*희망 급여를 이력서에 기재해 주시기 바랍니다.

Michelin is an equal opportunity employer and is committed to taking positive action to ensure that every employee will be afforded the opportunity to make the maximum contribution to the objectives of the Company without regard to race, color, religion, disability, national origin, military and veteran status, sex, pregnancy, childbirth, medical needs arising from pregnancy or childbirth, medical conditions related to pregnancy or childbirth, including, but not limited to, lactation, sexual orientation, gender, gender identity, gender expression, marital status, age, citizenship, genetic information, political belief, or any other characteristic protected by applicable law.