Role and responsibilities

IT Service desk & customer support
- Identify and diagnose issues and problems based on ITIL knowledge(IT Infrastructure knowledge)
- Categorize and record reported queries and provide solutions.
- Support problem identification.
- Monitor issues from start to resolution.
- Escalate, if needed, unresolved problems to a higher level of support
- Managing one or more customer service or service desk functions
- Acting as single point of contact to support users, reporting issues, requesting information or other services
- Delivering user requests through multiple channels 

Desktop and Software Management
- Managing PC applications and multi-functional printers and other devices 
- Support user data backup and restore 

Convey IT solution to Business
- Introducing IT new service to users in training sessions 
- Making user manual and instruction to develop user knowledge

Audio and Video solution support  

- Design latest A&V conference room

- Maintain and monitor installed A&V device

Education and experience

- Bachelor’s Degree in Computer Science, Technology or other related field

- 5 ~ 8 years of experience for maintenance of Software/Hardware

- Strong knowledge in business process standardization.

- Working experience at End User support and Helpdesk preferred

Skills

- Problem solving and root cause identification skills..

- Must be able to multi-task and prioritize projects to meet critical deadlines with excellent follow-through

- Strong understanding MS office product 

- Knowledge of Audio & Video meeting solution

- Experience of server operation (Windows or Linux) 

- Understanding Cloud environment 

- Good  communication skill, fluent spoken and written English is a must

* Working Location : Hwasung 60% / Icheon, Chung-Ju, Pyeong-taek 40%