담당업무

 Field Service Engineer will:

- Provides highly visible customer support through the performance of independent on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

- Independently instructs customers in the operation and maintenance of the system and determines methodology and adopts various product designs into the customer products.

- Diagnosing and troubleshooting mechanical, hardware, software, and systems failures.

- Determining the most cost-effective repair/resolution to minimize customer downtime.

- Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

- Report spare parts requirements.

- Provide technical support via telephone/email and serve as a communication link with the internal factory staff.

자격요건

ㆍ학력 : 대졸이상

ㆍ경력 : 경력1년↑

 ㆍ경력 : 경력 1년 ~ 5년

- Requires a bachelor’s degree in engineering related field.

- 1 - 5 years relevant field service experience.

- Must be able to travel at least 75% and up to 100% when needed. - Including oversea.

- A person who has no reason to be disqualified for traveling abroad.

- Good command of written/spoken English and Korean is must.

Desired qualifications

- Excellent customer service skills

- Solid written and oral communication skills

- Ability to lift and carry up to 25kg. is a must

- Laser experience is a plus