채용회사 : 외국계 글로벌 top
it 컨설팅회사
근무지 : 글로벌 스포츠 브랜드 파견
위치: 서울
조건 : 1년 계약직 (기간연장 가능)
처우 : 협의 

Technical Competency
. 5+ IT general skill set (application handling, system admin experiences, ITSM tool experienced)
. English & Korea bilingual communication
. Stores visiting if needed (domestically 20 locations)
. Good communication skills with customer
. General understanding of IT environment
. Expansion of retail outsourcing resources (5 FTE)
. Replacing Corporate functional IT support resources (5~10 FTE)
. Replacing Logistics operation support resources (5~10 FTE)

Responsibility of / Expectations from the Role
. maintain company  Retail applications such as Assist, SIM, and other retail application.
. Categorizing L1 ticket and solve them
. Escalation of ticket to L3 and communication with global L3 support staff
. 10~20% of store visiting once incident is not clear (Simulation of bug, documentation of incident and communication L3 global team)
. Using ServiceNow for ticket management
. Coordination of IT Infra as L2 support