[회사소개]

글로벌 모던 럭셔리 브랜드 

[모집부문]

Assistant Manager, Client Development and CRM 

[담당업무]

CRM
- Generate monthly CRM report, monitor performance and initiate CRM campaigns to achieve given targets
- Partner with out-source customer database agency to generate strategic target customer list upon new product or campaign launch
- Maximize in-store customer data collection and drive enhancements to the in-store digital clienteling platform and roll out changes to the network in close partnership with IT and Retail Operations
Clienteling
- Lead client communication (Image assets management, store light box, LMS, signage, etc.)
- Partner with department stores to cultivate new customers
- Lead VIP Program to improved customer retention and loyalty (eg. VIP voucher)
- Design client journey to enrich brand experience
- Optimize local deployment of top loyal customers treatments (in-store hospitality, gifting, anniversaries)
- Develop clienteling support tools for retail activations (eg. e-vite, F&B, gift, look book, order sheet, etc)
Omni-channel experience
- Lead chatbot service partnering with E.com to reinforce cross channel customer experience
- Participate in store KOL program, and incubating the community 

[자격요건]

- Bachelor’s degree or equivalent experience
- 4+ years customer engagement/development experience in Owned & Operated Brand Retail, FMCG, Fashion, Watch, Jewelry, F&B, etc.
- Strong analytical skills and come up with new ideas and suggestions from these results
- Having sense of fashion, trend, retail, and marketing
- Strong teamwork, interpersonal, and communication skills
- Effective written and verbal communication and presentation skills
- Ability to implement strategies, monitor progress, and make necessary adjustments to achieve objectives
- Ability to interact with all levels of employees
- Strong organizational/collaboration skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
- Working with a global team may mean occasional early or late meetings 

＊근무지

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[과장급][대리급] 

[제출서류]

영문이력서 

[제출처]

담당자명  박지수 컨설턴트 

전화번호  02-6281-5059

www.nterway.com

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