Main Responsibilities;
 ? Managing warranty team & business with team members
 ? Control of Warranty policy & warranty claims from service centers
  - Revise warranty labor rate and warranty claim reimbursement to service centers
 - Negotiate & communicate warranty policy with HQ
 - Monthly claims inspection & analysis & reporting
 - Warranty audit for claims from service centers
 - Check service centers’ warranty process including required claim documents of warranty & failure parts handling.
 - Handling goodwill case with HQ in case of out of warranty
 - Collect and utilize technical information from HQ for claims
 - Inspect failure parts of warranty claims
 - Warranty training for service centers
 - Implementing of recall & service campaigns within service networks

Qualification degree:
 ? Bachelor’s degree in mechanical or automotive engineering preferred
 ? 10 years of heavy vehicle service area
 ? Comprehensive understanding of passenger & commercial vehicle system & principle
 ? Good command of verbal and written English
 ? Technical understanding of both electric and mechanics
 ? Good Communications skills
 ? Good at MS office application