[Position] Operations Director_B2 (파크 운영총괄)

[HR Talk]

LEGOLAND® Korea Resort, Operations 부서에서 테마파크 운영을 총괄하는 Operations Director를채용 합니다. 테마파크 및 그와 유사한 Hospitality 업계에서 파크의 전체적인 운영을 계획하거나 관리한 경험이 있으신 분들을 우대합니다. 관련 Global Stakeholder와의 Communication이 종종 발생하는 포지션으로 영어 활용에 부담이 없는 분에 한하여 지원 가능합니다. 자세한 사항은 반드시 아래의 Job Description을 참고해 주시기 바랍니다.

Position Summary:

-The Operations Director position exists to ensure the safe, efficient, guest-focused operation of all park rides, attractions, entertainment, events and entry operations. This role is responsible for ensuring that our guests experience the park’s attractions in complete safety and comfort, while enjoying friendly and helpful service from all staff members. This role is expected to drive the Operations department toward reaching the highest level of operational safety whilst maintaining efficiency targets minimizing our guest’s waiting time in queues and keeping the parks public areas and washroom facilities in the exacting standards that we and our guests would expect. In addition, the Operations Director will lead operation efficiency in manning, organization structure and experience per guest management. Therefore, the Operations Director will be a key contributor in finding ways to effectively budget OPEX while maintaining the targeted guest satisfaction and NPS scores.

Key Objectives:

-The Operations Director is expected to exemplify what a leader in the Merlin organization is, through example and through practice. The job holder is expected to be one of the most visible and influential leaders in the Resort, and the main driver of ride safety and efficiency. This position is designed to help make LEGOLAND Korea Resort one of the safest, cleanest and guest friendly Resorts in the world.

Scope and Responsibilities:

-Ensure an industry leading level of safety within the ride operation at the park.

-Achieve relevant targets on both Touch Screens and Exit Surveys, as set out at the beginning of each season.

-Achieve relevant targets surrounding ridership and operational efficiency, as set out at the beginning of each season.

-Manage the Park Operations labor and expense budgets efficiently, and not incur any unauthorized overspends at any point during any season.

-To report to the Divisional Director, a conclusive weekly update of the Operations Department performance to date.

-Bring both creativity and innovation to the role, ensuring that the Resort adapts to changes in the industry and its relevant targets with regard to Staff Engagement surveys.

-To be a leader in the setup and operational delivery of key events including Halloween, Christmas, Fireworks and other seasonal products.

Background and Experience:

-Experience in a theme park, hotel, resort, attraction, or entertainment a plus.

-At least 10 years in operational leadership roles

-Understanding of Ride Operations Health & Safety

-Ability to collaborate effectively with cross-functional peers.

-Demonstrated ability to manage a large volume of work and people effectively and efficiently.

-Language: Verbal and written English communications, Korean Language proficiency needed

Education:

-University Qualifications

Work Environment:

-Various inside and outside locations with varying temperatures and floor surfaces.

-Exposed to wet and/or humid conditions

Other Requirements:

-Maintaining confidentiality within the organization and protect any information that classified as confidential.

-Maintaining honesty and integrity with superior, subordinates and guests

-Must be willing to work flexible hours, including evenings and weekends to support park operations.

-Requires a valid driver’s license and passport.

-Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea.

Health & Safety:

-All personnel are responsible for all aspects of Health, Safety & Security within their location, in line with the Group Policy (HS001). In particular, as the ‘Responsible Person’ (see the HS001 for definition) they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

[지원시 유의사항]

‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,

1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다.

2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다.

*당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. *

[채용일정]

2023.09.25 ~ 채용 시 마감

(*서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.

[지원방법]

국영문 이력서를 한 파일로 통합하여(PDF 등) Linkedin내 지원하기를 통해 지원

[채용과정]

서류전형 -> 채용담당자 인터뷰 ->AI 인터뷰 -> Business 인터뷰 -> 평판조회

(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.

[Benefits]

-Merlin Magic Pass 제공(테마 파크 및 시설 무료 입장)

-주거비 일부 지원(조건 충족시)

-식대 지원

-교통비 지원

-통신비 지원

-워크샵 및 팀 활동 지원

-단체보험 가입 및 건강검진 지원

[채용담당자]

김세미, HR Recruiting Specialist