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[LEGOLAND Korea Resort] LEGOLAND® Korea Resort는 아름다운 호반의 도시 춘천에 2022년 봄 개장한 한국 최초의 글로벌 테마파크로, 온가족이 함께 즐길 수 있는 최고의 Family Destination입니다. LEGO® 브릭으로 지어진 40여개의 놀이기구와 어트랙션, 쇼는 물론, 15,000개의 LEGO® 모델 전시 뿐만 아니라 각기 다른 LEGO® 테마의 154개 객실을 갖춘 LEGO® 호텔로 구성된 LEGOLAND® Korea Resort는 모든 방문객에게 매일 경험해도 질리지 않을 최고의 ‘LEGO®’ 경험을 선사합니다. LEGOLAND Korea Resort 공식 홈페이지 : https://www.legoland.kr/ LEGOLAND Korea Resort Facebook Page : https://www.facebook.com/LEGOLANDKoreaResort LEGOLAND Korea Resort Linkedin Page : https://www.linkedin.com/company/legoland-korea-resort [Position] F&B Manager-Service_E (6년 이상) [HR Talk] LEGOLAND® Korea Resort, Commercial 부서의 F&B 팀에서 호텔 및 파크 내의 식음 매장 운영을 맡아 주실 F&B Manager를 채용합니다. 호텔 및 외식 업체, 테마파크등의 식음 관련 분야에서 관련 경력 6년 이상 경력자 중 최소 4년 이상 Management 경험자를 선호합니다. 업무 관련 Global Stakeholder은 물론 다양한 국가의 고객들과의 Communication이 빈번하게 발생하는 포지션으로 영어 활용에 부담이 없는 분에 한하여 지원 가능합니다. 자세한 사항은 반드시 아래의 Job Description을 참고해 주시기 바랍니다. Position Summary: -This position will support the Head of F&B in the smooth running of administrative and operational aspects of F&B within the Resort. Supporting and implementing initiatives and quality standards in all areas of the food operation in order to facilitate the maximization of revenue against enhanced visitor experience. To assist the Head of Food & Beverage to deliver against the overall park strategy and to manage resources and ensure team development. Additional duties may be required of this position in order to meet the needs of the business
Key Objectives: -To support the delivery of the F&B strategy in conjunction with the Management Team. -To ensure full compliance with POS / Inventory processes, Merlin SOPs and all legal requirements. -To drive a department focused on exceptional guest experience achieving all KPI targets. -To help achieve the F&B budget revenue and profit target. Applying high- street marketing approaches (within the context of the LEGOLAND brand) to ensure revenue maximization and robust cost management systems to convert to profit. -To fulfil shifts as required during a seven-day trading week, involving weekend and Public Holiday commitment. Scope and Responsibilities: Job Responsibility -Promote the Company standards and values to ensure that they are fully embedded across the Food & Beverage department -Ensure designated area of responsibility within the Food & Beverage Department consistently delivers on all agreed key performance indicators. -Via direction of line reports, deliver at or below the agreed operating budgets for the Food & Beverage department. Operations -Ensure strict compliance with all relevant Health and Safety legislation and requirements. -Ensure that LEGOLAND Korea sets the industry standard with regard to Food safety and procedures. -To ensure full compliance with Health & Safety legislation, including food hygiene -Delivery of the F&B strategy in conjunction with the Head of F&B. -To drive designated areas to be focused on exceptional guest experience achieving all food KPI targets. -To work alongside the Head of F&B to achieve the F&B budget revenue and profit target. -To fulfil shifts as required during a 7 day trading week, involving some weekend and Public Holiday commitment. -Implement strategic initiatives of the business and the five-year plan. -Ensure back of house administration of our EPOS System produce reports based on sales mix, anomaly tracking, till screen set up, additional sales item set up and monitor correct use. -Responsible for recruitment, training, coaching and development. Lead the team with a ‘hands on’ approach in order to allow for and support future succession. -Ensure staff promote a professional image by adhering to company policies and procedures. -Encourage efficiency ensuring staff work to their best ability and attend any issues with a sense of urgency. Financial -Produce theoretical cost of sales reports -Ensure all business goals and results are clearly communicated to your direct reports through daily/weekly meetings and encourage two-way group dialogues. -Take full responsibility for managing and meeting assigned budget(s) -Assist the Head of Food & Beverage in deciding the product and sales mix for the year, pricing strategy, quality standards, health and safety and hygiene policies and procedures. -Control and co-ordinate stock holding policy to ensure optimum use of working capital. Set specific stock levels, ensuring adequate monitoring procedures are in place. -Ensure direct reports are suitably trained to manage their financial responsibilities. Development -Drive customer service training instilling a best practice culture amongst employees ensuring employees are accountable for their actions. -Research and report latest high street / industry standards to ensure the products/food offering we sell are appealing in the context of the the external marketplace. -The F&B Manager is expected to provide constant leadership, counselling, advice and feedback.. They must provide an environment of openness and trust, with constant feedback and performance coaching. -Identify training programs in order to aid own development. People -Resolving and managing staffing issues whilst taking responsibility for welfare of the team. -Drive the company appraisal process, ensuring all staff members receive performance feedback and related development. This position is also expected to provide strong leadership with regards to poor performers in enforcing standards fairly and consistently. -As a People Manager, you will be expected to comply with all People Manager Policies and procedures and ensure your team follows them at all times. -Develop the team through regular performance reviews, action planning, and encouragement and on the job coaching. -Ensure employee development initiatives are in place and that these are regularly monitored Background and Experience: -Requires at least four years of progressive experience in an F&B environment. -Experience in a theme park or related industry preferred. -Knowledge of computer systems including point of sale, and related inventory management systems is required. -Ability to collaborate effectively with cross-functional peers. -Demonstrated ability to manage and motivate a large team of people. -Knowledge of budgeting, scheduling and profit protection principles. -Strong organizational, verbal and written communication skills are required. -Language: Proficiency in verbal and written English (Merlin and LEGO). Education: -A relevant bachelor’s degree / at least four years Management experience preferred. Work Environment: -Various inside and outside locations with varying temperatures and floor surfaces. -Exposed to wet and/or humid conditions Other Requirements: -Maintaining confidentiality within the organization and protect any information that is classified as confidential. -Maintaining honesty and integrity with colleagues and guests -Must be willing to work flexible hours, including evenings and weekends to support Resort operations. -Requires a valid driver’s license and passport. -Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. Health & Safety: -Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line Director of Operations and must cooperate with any investigation as appropriate. [지원시 유의사항] ‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여, 1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다. 2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다. *당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. [채용일정] 2023.09.14 ~ 채용 시 마감 (*서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.) [지원방법] 국영문 이력서를 한 파일로 통합하여(PDF 등) Linkedin내 지원하기를 통해 지원 [채용과정] 서류전형 -> 채용담당자 인터뷰 ->AI 인터뷰 -> Business 인터뷰 -> 평판조회 (상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다. [Benefits] - Merlin Magic Pass 제공(테마 파크 및 시설 무료 입장) - 주거비 일부 지원(조건 충족시) - 식대 지원 - 교통비 지원 - 통신비 지원 - 워크샵 및 팀 활동 지원 - 단체보험 가입 및 건강검진 지원 [채용담당자] 김세미, HR Recruiting Specialist |