[LEGOLAND Korea Resort]

LEGOLAND® Korea Resort는 아름다운 호반의 도시 춘천에 2022년 봄 개장한 한국 최초의 글로벌 테마파크로, 온가족이 함께 즐길 수 있는 최고의 Family Destination입니다.

LEGO® 브릭으로 지어진 40여개의 놀이기구와 어트랙션, 쇼는 물론, 15,000개의 LEGO® 모델 전시 뿐만 아니라 각기 다른 LEGO® 테마의 154개 객실을 갖춘 LEGO® 호텔로 구성된 LEGOLAND® Korea Resort는 모든 방문객에게 매일 경험해도 질리지 않을 최고의 ‘LEGO®’ 경험을 선사합니다.

LEGOLAND Korea Resort 공식 홈페이지 : https://www.legoland.kr/

LEGOLAND Korea Resort Facebook Page : https://www.facebook.com/LEGOLANDKoreaResort

LEGOLAND Korea Resort Linkedin Page : https://www.linkedin.com/company/legoland-korea-resort

[Position] Guest Experience Agent_H (수상안전요원, 신입)

[HR Talk]

LEGOLAND® Korea Resort, 레고랜드 호텔에서 Guest Experience Agent, 수상안전요원을 채용합니다. 레고랜드 호텔 내에서 다양한 레크레이션 업무와 키즈 이벤트를 진행 하며 레고랜드 내 수영장의 안전관리 업무도 같이 수행하게 됩니다. 호텔, 리조트 및 테마파크등 동종업계의 라이프가드경력을 우대하며 수상인명구조 관련한 자격증을 필수로 요구하고 있습니다. 자세한 사항은 반드시 아래의 Job Description을 참고해 주시기 바랍니다.

Position Summary:

-Guest experience Lifeguard handle various tasks, including basic MC duties and additional responsibilities as needed. The focus is on personal and team growth, aiming to create a better experience for guests. Attendance for the operations of the Water play, Creative Workshop and Kids ground with on the safety and security for our guests as organizer. Following GX team schedule and ensuring for facilities opening preparing for the operation for our guest. Ensuring the maximize guest satisfaction and adhering to the standard required by Merlin Entertainments as well it being accordance to the local codes. The highest level of performance and quality standard of the hotel is expected. Assist guests who need any assistance in

the hotel (2F - Water Play, Creative, Adventure Play, Room / 3F ? Kids Ground)

Key Objectives:

-Properly manage and maintain the Guest Experience area in accordance with safety standards.

-Cooperate with other departments for smooth operation.

-Review daily reports and take necessary actions or report to the hotel operations manager.

-Provide leadership, interviews, and motivation to team members when needed.

-Fully understand and comply with the hotel`s policies regarding emergency, fire, gastronomy, health, and safety.

-Ensure customer satisfaction is maintained and safe.

-Maintain good relationships with team members and other departments.

-Support other departments if necessary.

-Ensure rooms, hotel facilities and public places are properly managed and in good condition according to safety standards

-Maintain accurate and consistent inventory handlers for all linen, consumables, and equipment.

Scope and Responsibilities:

COMMUNICATION:

-Having a clear understanding of basic hotel operations and systems to support Guest Experience Assistant / Managers in ensuring smooth hotel operations. Maintain close collaboration with other departments for efficient workflow.

-Checking real-time feedback and issues from guests to provide a better stay experience.

-Demonstrate and promote Merlin Group values to all colleagues.

DECISION MAKING & AUTONOMY:

-Delegating the authority on behalf of Guest Experience Assistant / Manager to provide on-site training for new MCs to ensure smooth hotel operations. (Approval from the Line Manager is required for delegation).

-Delegating the authority to handle customer interactions where the Guest Experience Assistant / Manager is unable to attend to guests on site.

-Ensure that the Guest Experience team, in collaboration with the Guest Experience Assistant / Manager, develops and maintains a high service quality and discuss a better service strategy.

BUSINESS IMPACT/RESULTS:

-Thoroughly verify all reservations and ensure accurate closure of daily program through system.

-Verify that all customer information is correctly entered according to the appropriate criteria.

MANAGING RESOURCES

-All tasks performed by the Hotel MC are documented, and the documentation is managed and stored using Teams Application.

-Verify whether the Guest Experience agents are providing mutual support and maintaining a cooperative relationship with FOH (Front of House) and Front office.

GUEST SATISFACTION & PROBLEM SOLVING

-Provide exceptional genuine hospitality and teamwork

-Familiar with the hotel`s product and service

-Ensure that all guest complaints and inquiries are resolved satisfactorily at the initial stage.

-Seek opportunities to improve the guest experience through customer feedback.

Background and Experience:

-Review customer feedback and management reports to develop strategies to improve service and identify opportunities to improve customer experience

Education:

-a two-year Lifeguard careers

-Smooth communication, reading, and writing skills (Korean/English)

-Lifeguard, CPR, AED certificate preferential treatment

-The ability to judge situations to respond

to accident situations and the ability to act quickly in emergency situations

-Ability to engage, communicate, and motivate team members to maintain high performance and quality levels

-Knowledge of swimming pool, Kids activity and recreation

Health & Safety:

All personnel are responsible for all aspects of Health, Safety & Security within their location, in line with the Group Policy (HS001). In particular, as the ‘Responsible Person’ (see the HS001 for definition) they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

[지원시 유의사항]

‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,

1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다.

2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다.

*당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나

요구하지 않습니다. *

[채용일정]

2023.09.14 ~ 채용 시 마감

(*서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.)

[지원방법]

국영문 이력서를 한 파일로 통합하여(PDF 등) Linkedin내 지원하기를 통해 지원

[채용과정]

서류전형 -> 채용담당자 인터뷰 ->AI 인터뷰 -> Business 인터뷰 -> 평판조회

(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.

[Benefits]

-Merlin Magic Pass 제공(테마 파크 및 시설 무료 입장)

-주거비 일부 지원(조건 충족시)

-식대 지원

-교통비 지원

-통신비 지원

-워크샵 및 팀 활동 지원

-단체보험 가입 및 건강검진 지원

[채용담당자]

김세미, HR Recruiting Specialist