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About you and this role As a premier industry leader with an unmatched portfolio of silicone and specialty materials technologies, Dow Consumer Solutions is powered by a global, inclusive, customer-centric workforce that collaborates to deliver sustainable innovative solutions. Dow Consumer Solutions is seeking a highly motivated, strategic and customer focused individual to fill an open position of Customer Service Specialist, located in Seoul. This role will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives. Responsibilities - Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity. - Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings. - Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence. - Coordinates activity at assigned customer accounts, proactively address issues and implement solutions. - Maintains service levels according to business prioritization - Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution. - Supports commercial strategies with Dow customers across multiple businesses.
Qualifications - Required education: Bachelors Degree - Proficient in required systems (SAP, CRM, etc.) - Fluent in English - Attention to detail - Organization and multi-tasking skills - Work independently in an integrated team and communicate with diverse groups of people across all levels and cultures
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