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[Position] Retail Assistant_G (신입~2년 이상) [HR Talk] LEGOLAND® Korea Resort, Commercial 부서에서 Retail Assistant를 맡아 주실 분을 채용합니다. 테마파크와 유관 업종에서 리테일 환경 근무한 경력이 있는 분 중에서, POS, 리테일, 재고관리 등 리테일 관련 업종에 대한 지식을 갖고 계신 분을 찾습니다. 자세한 사항은 반드시 아래의 Job Description을 참고해 주시기 바랍니다. Position Summary: -Lead the Retail Front Line Team across the site. The role is to achieve set targets in revenue, profit and spend per guest. Health and safety and guest satisfaction KPIs are also a key priority. Key Objectives: -The execution and delivery of the Retail strategy in conjunction with the Retail Managers. To include leading the Retail operation across the site. -To ensure full compliance with Trading Standards Compliance with all Retail pricing legislation laws. -To drive a department focused on exceptional guest experience achieving all KPI targets. -To help achieve the Retail budget revenue and profit target. Applying high- street marketing approaches (within the context of the LEGOLAND brand) to ensure revenue maximization and robust cost management systems to convert to profit. -To operate and support Service Retail business (VIP Experience, LMB etc.) with duty manager. -To fulfil shifts as required during a seven-day trading week, involving weekend and Public Holiday commitment. Scope and Responsibilities: COMMUNICATION: -Manage and oversee the day to day operational challenges within the allocated Retail department through a strong and empowered management competency level, commitment, drive, energy and positive approach. -Hold regular operational measurement and action review meetings with the team. -Demonstrate and promote Merlin Group values to all colleagues. -Measure and maintain high operational standards daily in all Retail units, taking appropriate action to rectify identified poor standards. -Forge close communication with the Buying Office and Retail central support teams accurately review sales, understand current consumer trends / Profit per Guest. -To lead the FMC with strong communication skill to be ensusre daily taget and monthly DECISION MAKING & AUTONOMY -Responsiblity for allocated Retail units including look and feel so that they are consistent with the brand standards. -Ensure the Retail department in conjunction with the Retail Manager has a clear and logical strategy, updated annually and aligned behind the brand and strategy -Ensure the Retial operation with Retail manager to be quick decision under their supervision. BUSINESS IMPACT/RESULTS -Lead the department to ensure relevant Retail offerings that are sold at the correct price to appeal to its visitor audience, in conjunction with the relevant support teams. -Lead and motivate the Retail team with suitable mechanics to maximise revenue opportunities through up-selling. -Deliver guest satisfaction targets through exceptional unit standards, maximum product availability and ensure the team genuinely exceed customer expectations. Actions and processes to be in place to ensure that the requirements and feedback of the guest are activley sought, taken on board and acted upon. -Perform shifts as as required and as a senior Department Manager at weekends ensure that the daily operation of the park is geared to meet the guests and employees needs. -Review store layouts and visual merchandising techniques to ensure they are at a high standard and that layouts reflect current trading/ weather conditions. MANAGING RESOURCES -Develop the team through regular performance reviews, action planning, encouragement and on the job coaching. -Ensures employee development initiatives are in place and that these are regularly monitored. -Ensure all employees in the department have objectives and appraisals completed annually in line with the Merlin way. -Develop a succession plan for the department working with HR to identify training and development needs. Support the Talent Management and Personal Development Plan programmes. -Drive customer service training instilling a best practice culture amongst employees ensuring employees are accountable for their actions. -Ensure training programmes result in sustained improvement in service and operational standards, working with the park Training & Development team. -Improve staff survey scores where possible on employee satisfaction, leadership capabilities, understanding of job and responsibility, teamwork and working environment. Background and Experience: -Requires at least 2 years of progressive experience in a Retail environment. -Experience in a theme park or related industry preferred. -Knowledge of computer systems including point of sale, and related retail and inventory management systems is required. -Ability to collaborate effectively with cross-functional peers. -Demonstrated ability to manage and motivate a large team of people. -Knowledge of budgeting, scheduling and profit protection principles. -Strong organizational, verbal and written communication skills are required. -Language: Proficiency in verbal and written English (Merlin and LEGO) and Korean language proficiency preferred. Educations: -BA (Bachelor of Arts) degree above -At least two years Retail Management experience preferred. Work Environment: -Various inside and outside locations with varying temperatures and floor surfaces. -Exposed to wet and/or humid conditions Other Requirements: -Maintaining confidentiality within the organization and protect any information that is classified as confidential. -Maintaining honesty and integrity with colleagues and guests -Must be willing to work flexible hours, including evenings and weekends to support Resort operations. -Requires a valid driver’s license and passport. -Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. Health & Safety: All personnel are responsible for all aspects of Health, Safety & Security within their location, in line with the Group Policy (HS001). In particular, as the ‘Responsible Person’ (see the HS001 for definition) they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. [지원시 유의사항] ‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여, 1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다. 2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다. *당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. * [채용일정] 2023.09.11 ~ 채용 시 마감 (*서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.) [지원방법] 국영문 이력서를 한 파일로 통합하여(PDF 등) Linkedin내 지원하기를 통해 지원 [채용과정] 서류전형 -> 채용담당자 인터뷰 ->AI 인터뷰 -> Business 인터뷰 -> 평판조회 (상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.) [Benefits] -Merlin Magic Pass 제공(테마 파크 및 시설 무료 입장) -주거비 일부 지원(조건 충족시) -식대 지원 -교통비 지원 -통신비 지원 -워크샵 및 팀 활동 지원 -단체보험 가입 및 건강검진 지원 [채용담당자] 김세미, HR Recruiting Specialist |