레고랜드코리아

[LEGOLAND Korea Resort]
LEGOLAND® Korea Resort는 아름다운 호반의 도시 춘천에 2022년 봄 개장한 한국 최초의 글로벌 테마파크로, 온가족이 함께 즐길 수 있는 최고의 Family Destination입니다.
LEGO® 브릭으로 지어진 40여개의 놀이기구와 어트랙션, 쇼는 물론, 15,000개의 LEGO® 모델 전시 뿐만 아니라 각기 다른 LEGO® 테마의 154개 객실을 갖춘 LEGO® 호텔로 구성된 LEGOLAND® Korea Resort는 모든 방문객에게 매일 경험해도 질리지 않을 최고의 ‘LEGO®’ 경험을 선사합니다.

LEGOLAND Korea Resort 공식 홈페이지 : https://www.legoland.kr/
LEGOLAND Korea Resort Facebook Page :https://www.facebook.com/LEGOLANDKoreaResort
LEGOLAND Korea Resort Linkedin Page : https://www.linkedin.com/company/legoland-korea-resort 

[Position] Guest Service Supervisor_F (손님 서비스, 5년 이상)

[HR Talk]
LEGOLAND® Korea Resort, Operations 부서에서 Guest Service Supervisor를 채용합니다. 손님 만족을 위해 안전하고 즐거운 파크 서비스를 제공하실 분들을 채용하고 있으며 손님들을 처음으로 맞이하는 Guest Service Center 관리 및 매표소, 게이트 관리를 함께 진행 하게 됩니다.
호텔, 리조트, 테마파크등의 유관업종에서 5년 이상의 게스트 서비스 운영 역할을 수행 하신 분을 우대 하고 있으며 자세한 사항은 반드시 아래의 Job Description을 참고해 주시기 바랍니다.

Scope of Job:
-We are now recruiting for Guest Service Supervisor to join our global and branded Operations Dept. Can you lead a team to bring a smile to people’s faces? Can you lead a team to deliver great customer service? LEGOLAND Korea Resort places a high importance on Health and Safety as well as guest satisfaction in order for our guests to fully enjoy their day. The role of the Guest Supervisor is to support the Front of Gate functions in delivering on these high expectations whilst also supporting, coaching and training the teams and to assist the Resort in required roles when needed.

Key Objectives:
-Meet health & safety audit targets
-Meet guest satisfaction KPI targets
(including departmental specific targets)
-People managing their team effectively
-Ensure area budgets are met
-Manage frontline MC on Guest service and
Admission area such as Ticket, Gate, Guest Service Center to manage operation
-Report to Manager, Sr. Manager, Director
-Produce reports and report

Main Responsibilities:

1. Operations
-Responsibilities of the Guest Service Supervisor are to manage Front of house functions to maintain a clean and safe operations guest facing area to the highest possible level, and ensuring its verbal service and appearance is maintained to the highest possible level.
-They should have an attitude of commitment and complete accountability, with regards to the presentation of their guest support functions.
-Guest Service Supervisor is responsible for nurturing guest facing organization to establish an environment of helpful and friendly guest interaction amongst the team. They must be knowledgeable about the Resort, the surrounding area, and their individual work area and are expected to maintain a team with high morale, energy and a positive attitude. The team has regular contact with and influence on our guest’s day, and, as such, is expected to maintain extremely high levels of guest service within the department. They will also be responsible for creating the safest possible environment for park guests and staff in each relevant area. They must ensure all guest support by staff members in their area are fully trained to operate highest service level and speed.

2. Marketing
-From a Marketing point of view Guest Service Supervisor must ensure continuity of the company brand across their area.
-They must ensure that all signage in their area is kept up to date and appropriate to the environment. Monitoring of staff uniform standards and grooming are also key to keeping the department in line with the company brand. Any documents created by an Guest Service Supervisor must also be kept in line with the company’s expectations.

3. Financial
-An Guest Service Supervisor is accountable for the stock levels/requirements in their area, they are responsible for monitoring and checking their area’s stock levels and raising requests for stock when necessary. An Guest Service Supervisor is also responsible for managing the labour costs of their area and the costs of consumables and equipment used within it.

4. Development
-Responsible for carrying out timely, accurate and in-depth appraisals for the frontline team in their area with the assistance.

5. People
-Provide constant leadership, counselling, and advice to the team. This position is expected to provide all Guest Service staff members with an environment of openness and trust, with constant feedback and performance coaching. Create an environment so that employees have an equal chance to succeed and are given development opportunities to improve. The role must provide strong leadership on poor performers in enforcing company standards fairly and consistently, raising any issues to the department management team.
-Guest Service Supervisor is responsible for ensuring that the frontline team members in their area are provided with work rotas, appropriate time off and any necessary requirements (i.e. under 18’s).
-The role is expected to develop and nurture positive relationships with all other Resort departments. Excellent communication skills and a positive reaction to conflict are required to perform this effectively. The job holder needs to be open to change, an d open to creative ideas for solving conflicts and problems. Must have a clear understanding of where the Manger department fits in to the goals of the Resort. Strong positive working relationships with all departments are vital to the overall success of this position.

Background and Experience:
-Experience in a theme park, hotel, resort, attraction, or entertainment a plus.
-5+ years in operational roles
-Understanding of Guest Service Operations Health & Safety
-Ability to collaborate effectively with cross-functional peers.
-Demonstrated ability to manage a large volume of work and people effectively and efficiently.
-Language: Verbal and written English and Korean communications

Education:
-High School Qualifications

Work Environment:
-Various inside and outside locations with varying temperatures and floor surfaces.
-Exposed to wet and/or humid conditions.
-Manage in guest complaint and recuperation.

Other Requirements:
-Maintaining confidentiality within the organization and protect any information that classified as confidential.
-Maintaining honesty and integrity with superior, subordinates and guests
-Must be willing to work flexible hours, including evenings and weekends to support park operations.
-Requires a valid driver’s license and passport.
-Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea.

Health and Safety:
-Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line Director of Operations and must cooperate with any investigation as appropriate.

[지원시 유의사항]
‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,
1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다.
2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다.
*당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나
요구하지 않습니다. *

[채용일정]
2023.09.07 ~ 채용 시 마감
(*서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.)

[지원방법]
국영문 이력서를 한 파일로 통합하여(PDF 등) Linkedin내 지원하기를 통해 지원

[채용과정]
서류전형 -> 채용담당자 인터뷰 ->AI 인터뷰 -> Business 인터뷰 -> 평판조회
(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.

[Benefits]
-Merlin Magic Pass 제공(테마 파크 및 시설 무료 입장)
-주거비 일부 지원(조건 충족시)
-식대 지원
-교통비 지원
-통신비 지원
-워크샵 및 팀 활동 지원
-단체보험 가입 및 건강검진 지원

[채용담당자]
김세미, HR Recruiting Specialist