담당업무

- Identify training needs for both corporate and retail staff, measure and evaluate training results as well as recommend changes to improve the training effectiveness

- Plan, budget, adapt, coordinate and deliver in-house Company University training programs for all levels of staff such as onboarding orientation, company profile, customer service, selling techniques, product, operational, HR related trainings and train-the-trainers

- Provide product training including seasonal product and coordinate projects launch

- Map out yearly training plans and develop training programs (outsourced or in-house) with Regional L&D Manager SEAPAC in agreement with Global Training

- Prepare and launch different projects based on the guideline from Global Training

- Recommend and inform Global Training team about changes for improvement of training materials and training tools

- Contact person for all training matters e.g. Online training, Mystery Shopping Program, Global Newsletter etc. Record and follow up on the online trainings completion within deadlines.

- Follow up regularly with the store management and retail employees to make sure that the guidelines (feedback, next step and action plans) are reinforce and known ‘how to apply’ from the frontline.

- Review, adapt if necessary and prepare training materials in alignment with Regional Training Manager SEAPAC and Global Training team to meet local market needs

- Maintain training system and update records. Produce timely and accurate reports to monitor training effectiveness and send to stakeholders

- Monitor and follow-up on trainings to ensure employees are equipped with skills and knowledge to meet corporate standard and to ensure applied knowledge will put into practice (transfer of learning). Collaborate and work in partnership with full support to Regional Training Manager SEAPAC on reports, meetings and projects.

- Able to maintain training process effectively (needs, plan, adapt, if necessary develop, coordinate, deliver, monitor and evaluate)

- Work closely with local retail team to implement training program to reinforce the excellent customer service experience

- Support any ad-hoc projects or tasks as assigned.

자격요건

ㆍ학력 : 대졸이상

ㆍ경력 : 경력7년↑

- Min 7 years experience in Training in Retail or Consumer industry

- Excellent command of spoken and written English

- Excellent communication, presentation and facilitation skills - ability to persuade Analytic Skill (Sales and KPI Analysis )

- Proficient in computer skills

- Availability to travel as required by the job purposes (overseas trip and store visit)

우대사항

ㆍ영어능통자(원어민수준)

ㆍ유관업무 경력자

ㆍ컴퓨터활용능력 우수자