[Position] Front Office Assistant Manger_F (프론트, 2~4년 이상)

[HR Talk]

LEGOLAND® Korea Resort, Hotel팀에서 Front Office Assistant Manager를 채용합니다. 레고랜드 호텔 내의 프론트 오피스 운영과 당직 지배인 근무를 담당하며 호텔, 리조트 등 유관업종에서 최소 2년의 수퍼바이저 또는 4년 이상의 프론트 오피스 경력을 우대합니다. 또한 오페라 등 PMS의 시스템 사용이 능숙한 분을 선호 하고 있습니다. 자세한 사항은 반드시 아래의 Job Description을 참고해 주시기 바랍니다.

Scope of Job:

?Responsible for supervising and overseeing the hotel operations for all aspects of guest satisfaction and care. They will foster positive relationships with our guests and take care of the hotel guest requirements, effectively handling guests’ complaints

?Assist the Guest Service manager to conduct regular communications meetings and ensures that departmental briefing and meetings are effective and conducted as necessary.

?Ensure that all Front Desk Agents work in a supportive and flexible manner with HSKP, R&S.

?Develops the skills and effectiveness of all Front Desk agents through the appropriate training.

?Assist guests who need any assistance in the hotel (1F : Lobby, Door, Kiosk / 2F - Water Play, Creative Workshop, Iconic Play Ground, Room / 3F ? Room 4F - Chill Out Room)

Key Objectives:

?To take directives from the Guest Service Manager on hotel matters.

?To handle matters related with proper billing and investigate any guest complaints

?To be thoroughly familiar with Hotel policies, procedures and practives concerning reservation, room assignment, luggage handling, restaurant and room charges on folio, credit and security

?To be well versed with the Hotel Property Management system such as OPERA, ALICE, KIOSK, Vingcard etc.

?To have a complete understanding of and adhere to the hotel’s policy relating to emergency, fire, hygiene, health and safety.

?Assist the Guest Service manager to conduct regular communications meetings and ensures that departmental briefing and meetings are effective and conducted as necessary.

?Ensure that all Front Desk Agents deliver the brand promise and provide courteous, professional and exceptional guest service at all ties

Business IMPACT/RESULTS:

?Ensures that all reservations are checked, appropriate blockings are done, and bookings or blockings are updated

?Ensures that all guest details are entered correctly in accordance with the principles of clean data

Creativity:

?Create the first impression by supervising guestrooms and public areas.

?Monitor and review the operation of the department and implement changes to improve efficiency and to enhance the guest and employee experience.

Communications:

?Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.

Decision Making:

?The need for quick, effective decisions to be made is vital in our fast-paced business

GUEST SATISFACTION & PROBLEM SOLVING:

?Ensure that associates provide exceptional genuine hospitality and teamwork on an ongoing basis.

?Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily at the first stage..

?Seek opportunities to improve the guest experience thru guest feedback

Health & Safety:

All personnel are responsible for all aspects of Health, Safety & Security within their location, in line with the Group Policy (HS001). In particular, as the ‘Responsible Person’ (see the HS001 for definition) they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Background and Experience:

?Requires at least two years supervisor or four years senior agent role of Front Office experience.

?Requires at least one year night auditor role of Front Office experience.

?Requires good communication skills, both verbal and written.

?Must be proficient with PMS and other hotel systems.

?Requires driver license

Other Requirements:

?Maintaining confidentiality within the organization and protect any information that is classified as confidential.

?Must be willing to work flexible hours, including evenings and weekends to support Resort operations.

?Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea.

[지원시 유의사항]

‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,

1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다.

2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다.

*당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. *

[채용일정]

2023.08.02 ~ 채용 시 마감

(*서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.)

[지원방법]

국영문 이력서를 한 파일로 통합하여(PDF 등) Linkedin내 지원하기를 통해 지원

[채용과정]

서류전형 -> 채용담당자 인터뷰 ->AI 인터뷰 -> Business 인터뷰 -> 평판조회

(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.

[Benefits]

?Merlin Magic Pass 제공(테마 파크 및 시설 무료 입장)

?주거비 일부 지원(조건 충족시)

?식대 지원

?교통비 지원

?통신비 지원

?워크샵 및 팀 활동 지원

?단체보험 가입 및 건강검진 지원

[채용담당자]

김세미, HR Recruiting Specialist