채용분야 정보| [Position]
Guest Service Manger_E
(프론트/고객응대, 5년 이상) |
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[HR Talk] - LEGOLAND® Korea Resort, Commercial 부서에서 호텔팀의 Guest Service Manager를 채용합니다. 레고랜드 호텔 내의 프론트 오피스 운영과 당직 지배인 근무를 담당하며, 5년 이상의 호텔, 리조트 등 유관 업종의 경력을 우대합니다. 또한 오페라 등 PMS의 시스템 사용이 능숙한 분을 선호 하고 있습니다. Global Stakeholder는 물론 다양한 국가의 고객들과의 Communication이 빈번하게 발생하는 포지션으로 영어 활용에 부담이 없는 분에 한하여 지원 가능합니다. 자세한 사항은 반드시 아래의 Job Description을 참고해 주시기 바랍니다.
| 채용분야 정보| Scope of Job |
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- Responsible for managing and overseeing the hotel operations for all aspects of guest satisfaction and care. They will foster positive relationships with our guests and take care of the hotel guest requirements, effectively handling guests’ complaints and finding root cause where service or equipment is not functioning. Reports the incident/accident to the department head concerned.Guest Service Manager primary role is to be able to operate all operational components (OPERA, KIOSK, ALICE etc). Expected to be proactive in the role when responding to guest needs.
- Responsible for the daily operations of the Front Office and Recreation & Sport. To oversee operations to provide efficient service to guests and ensure implementation of policies and procedures in line with the hotel standards. Responsible to ensure that the Hotel KPI standards are managed and maintained.
| 채용분야 정보| Key Objectives |
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- Should be always be available in the lobby area to handle any guests’ requirements.
- To take directives from the Front Office Manage on hotel matters.
- To handle matters related with proper billing and investigate any guest complaints.
- To be thoroughly familiar with Hotel policies, procedures and practives concerning reservation, room assignment, luggage handling, housekeeping methods, restaurant and room charges on folio, credit and security.
- To be well versed with the Hotel Property Management system such as OPERA, ALICE, KIOSK, Vingcard etc.
- To ensure smooth traffic condition in the lobby and at the main entrance.
- To be responsible for preparing accident report, check on complaint and VIP arrivals/departures.
- Must be thoroughly aware of the rooms forecast, room status, open and close dated and availablity of the rooms.
- To provide consistant leadership, counselling, and motivate to the team whenever necessary.
- To have a complete understanding of and adhere to the hotel’s policy relating to emergency, fire, hygiene, health and safety.
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채용분야 정보| Business IMPACT/RESULTS |
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- Overseeing room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum rooms’ revenue.
- Ensures that all reservations are checked, appropriate blockings are done, and bookings or blockings are updated
- Ensure that guest satisfaction is consistently obtained and maintained.
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채용분야 정보| Creativity |
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- Create the first impression by supervising guestrooms and public areas.
- Monitor and review the operation of the department and implement changes to improve efficiency and to enhance the guest and employee experience.
| 채용분야 정보| Communications |
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- Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
| 채용분야 정보| Decision Making |
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- The need for quick, effective decisions to be made is vital in our fast-paced business
| 채용분야 정보| GUEST SATISFACTION & PROBLEM SOLVING |
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- Ensure that associates provide exceptional genuine hospitality and teamwork on an ongoing basis.
- Seek opportunities to improve the guest experience by seeking guest feedback and reviewing management reports and developing strategies to improve department and guest services.
- To make periodic guest room and public area inspection to be thoroughly knowledgeable of their location and to check their standard of appearance and cleanliness.
- To supervise operation of the hotel in general and represent management when decisions must be made.
| 채용분야 정보| Health & Safety |
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- All personnel are responsible for all aspects of Health, Safety & Security within their location, in line with the Group Policy (HS001). In particular, as the ‘Responsible Person’ (see the HS001 for definition) they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated
| 채용분야 정보| Background and Experience |
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- Requires at least five years leadership role of Front Office experience.
- Requires good communication skills, both verbal and written.
- Must be proficient with PMS and other hotel systems.
- Must have exceptional organizational, supervisory skills. Ability to assess other team members’ performance in a fair and consistent manner.
- Must demonstrate ability to relate to, communicate with, and motivate team members to sustain high performance and quality levels.
| 채용분야 정보| Other Requirements |
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- Maintaining confidentiality within the organization and protect any information that is classified as confidential.
- Must be willing to work flexible hours, including evenings and weekends to support Resort operations.
- Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea.
| 지원시 유의사항
- ‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,
- 1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다.
- 2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다.
- *당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. *
채용일정- 접수기간 : 2023.07.05 ~ 채용 시 마감
- *서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.
지원방법- 국영문 이력서를 한 파일로 통합하여(PDF 등) Linkedin내 지원하기를 통해 지원
채용과정
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서류전형
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채용담당자
인터뷰
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AI 인터뷰
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Business 인터뷰
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* 상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.
채용담당자- 김세미, HR Recruiting Specialist
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