Job Summary: The IT Manager is responsible for overseeing the organization`s IT operations and ensuring the efficient and secure use of technology resources. They are responsible for managing a team of IT professionals, implementing IT strategies, and aligning technology with business objectives.

Responsibilities:

1.    IT Strategy and Planning:

a.    Develop and implement the organization`s IT strategy, aligning it with business goals.

b.    Identify technology trends and advancements to enhance the organization`s competitive edge.

c.     Collaborate with senior management to define IT budget, priorities, and resource allocation.

2.    Team Management and Leadership:

a.    Manage and lead a team of IT professionals, providing guidance, mentoring, and performance feedback.

b.    Recruit, train, and develop IT staff to ensure a competent and motivated team.

c.     Foster a collaborative and innovative work environment, promoting teamwork and knowledge sharing.

3.    Software Development Support

a.    Collaborate with the software development team at headquarters to understand their requirements.

b.    Collect, analyze, and validate software requirements, ensuring they align with business needs.

c.     Facilitate communication and coordination between software developers, stakeholders, and end-users.

d.    Conduct testing and quality assurance activities to ensure software functionality, reliability, and usability.

4.    IT Infrastructure Management:

a.    Oversee the organization`s IT infrastructure, including servers, networks, and hardware/software systems.

b.    Ensure the availability, reliability, and security of IT systems and infrastructure.

c.     Monitor and optimize system performance, capacity, and scalability.

5.    Project Management:

a.    Plan, execute, and manage IT projects, ensuring timely delivery within budget and scope.

b.    Define project objectives, milestones, and resource requirements.

c.     Coordinate project teams, tasks, and activities, and manage project risks and issues.

6.    Security and Risk Management:

a.    Implement and maintain information security policies and procedures.

b.    Identify and mitigate IT security risks, including data breaches and unauthorized access.

c.     Conduct regular audits and assessments to ensure compliance with security standards.

7.    Vendor Management:

a.    Evaluate, select, and manage IT vendors, ensuring cost-effective and high-quality services.

b.    Negotiate and review contracts, Service Level Agreements (SLAs), and licensing agreements.

c.     Establish and maintain strong relationships with vendors and technology partners.

8.    User Support and Customer Service:

a.    Provide technical assistance and support to end-users, troubleshooting and resolving IT issues.

b.    Ensure effective communication and collaboration with internal stakeholders to understand their technology needs.

c.     Foster a customer-centric approach to IT service delivery, ensuring user satisfaction.

Qualifications and Requirements:

·         Bachelor`s degree in Computer Science, Information Systems, or a related field (relevant experience and certifications may be considered).

·         Proven experience in IT management or leadership roles.

·         Experience or understanding of software development processes, methodologies, and technologies.

·         Strong technical knowledge across various IT domains.

·         Excellent leadership, communication, and interpersonal skills.

·         Project management skills and experience.

·         Knowledge of IT security and risk management practices.

·         Familiarity with IT budgeting and financial management.

·         Ability to adapt to changing technology trends and requirements.