Role and Responsibilities

Account Managers/Customer Success Managers at Marqvision are self-motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders. They oversee the lifecycle of customers from onboarding to renewal, act as a trusted partner to our customers, transforming their use of Marqvision into tangible business value.

• - Build relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts
• - Serve as the trusted point of contact for Marqvision’ customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals
• - Collaborate with the Marqvision Sales, Operation, Product teams in strategizing your accounts’ growth
• - Proactively engage each account to identify risks and to ensure that every Marqvision functionality and offering is being leveraged, maximizing the value of each Marqvision subscription.
• - Develop and maintain strong relationships at all levels within the customer organization.
• - Execute Business Reviews, training, check-in calls, and feature implementation
• - Assess client health and develop strategies to mitigate churn with proactive health plans
• - Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved
• - Partner with engineering teams in architecting and orchestrating customer requests
• - Working closely with Engineering, product management, customer support, and sales teams
• - Establish and maintain relationships with key stakeholders to promote internal advocacy

Qualifications

• - 3+ years of relevant Customer Success and/or Account Management within Saas field 
• - Proven experience with owning customer’s renewals and expansions
• Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand the manner
• - Business Fluent in both English and Korean
• - Strong written and verbal communication skills in English, as well as business and technical acumen
• - Have a positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations

Bonus Points

• - Be a great team player
• - Understanding of the software development lifecycle, legal tech, SaaS and/or related field
• - Enterprise Account Management and Customer Success Management experience 
• - Productivity tools implementation experience (e.g. Project management tools, BI, others)