[ASM/외국계 반도체] CSR Customer Service Representative 채용
(Senior) Field Process Engineer
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ASM is currently recruiting for the position of (Senior) Field Process Engineer in our Sales and Service business function based in Dongtan, South Korea. As a Field Process Engineer, you will report directly to the Manager of Field Process and be responsible for delivering exceptional service and value that exceeds our customers` expectations.
Responsibilities:
Customer and Process Support:
- Proactively anticipate future customer needs and understand their perception, along with the associated business impacts. Utilize your in-depth process knowledge to effectively resolve customer issues.
- Foster strong customer relationships by developing and implementing processes that consistently surpass customer expectations.
- Negotiate and influence the opinions of others, both internally and externally, while demonstrating sensitivity to the audience.
New Product Development and Introduction Support:
- Lead Joint Development Programs (JDP) and Joint Engineering Programs (JEP), utilizing your extensive process knowledge and effective communication skills with internal and external stakeholders.
- Provide guidance and leadership to reporting managers in the areas of long-term program strategy and process design.
Lead the R&D JDP, HVM JEP Process-related Technical Escalation Process:
- Act as the primary owner of process parts, driving quick resolutions for process-related issues that impact customer uptime.
- Build and develop a team of capable problem solvers who can work independently and collaboratively with other functional groups.
- Ensure visibility to all technical stakeholders and prioritize process-related and technical escalations as top business priorities.
Qualifications:
- Possess a minimum of 5-10 years of relevant work experience in the semiconductor industry.
- Strong knowledge of the semiconductor industry and awareness of trends associated with our customers` environments, enabling you to develop and deploy effective customer solutions
-Experienced in building, leading, and growing technical support offerings, including expertise in remote monitoring.
-Skilled in managing teams that support complex instrumentation, applications, and informatics through phone and on-site customer interactions.
-Demonstrate the ability to self-direct and prioritize effectively in a fast-paced environment.
-Excellent verbal and written communication skills, including the ability to present effectively to large groups and stakeholders.
-Detail-oriented with a proven ability to make decisions that focus on problem-solving.
-Proficient in driving process improvements and achieving results through influence and facilitation in a globally distributed, matrixed operating environment.
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