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[LEGOLAND Korea Resort] LEGOLAND® Korea Resort는 아름다운 호반의 도시 춘천에 2022년 봄 개장한 한국 최초의 글로벌 테마파크로, 온가족이 함께 즐길 수 있는 최고의 Family Destination입니다. LEGO® 브릭으로 지어진 40여개의 놀이기구와 어트랙션, 쇼는 물론, 15,000개의 LEGO® 모델 전시 뿐만 아니라 각기 다른 LEGO® 테마의 154개 객실을 갖춘 LEGO® 호텔로 구성된 LEGOLAND® Korea Resort는 모든 방문객에게 매일 경험해도 질리지 않을 최고의 ‘LEGO®’ 경험을 선사합니다. LEGOLAND Korea Resort 공식 홈페이지 : https://www.legoland.kr/ LEGOLAND Korea Resort Facebook Page : https://www.facebook.com/LEGOLANDKoreaResort LEGOLAND Korea Resort Linkedin Page : https://www.linkedin.com/company/legoland-korea-resort [Position] Commercial Director (Retail/F&B/Hotel) [HR Talk] LEGOLAND® Korea Resort, Commercial부서에서 테마파크 리조트의 Retail, F&B 및 Hotel을 맡아주실 Commercial Director를 채용합니다. 테마파크 및 그와 유사한 업계에서 전략과 비전을 세팅하고 성공적인 운영 관리 경력이 있으신 분을 우대합니다. 업무 관련 레고사 등 Global Stakeholder는 물론 다양한 국가의 고객들과의 Communication이 빈번하게 발생하는 포지션으로 영어 Communication에 거부감이 없는 분을 선호합니다. 자세한 사항은 반드시 아래의 Job Description을 참고해 주시기 바랍니다. Job Description: -Oversees the daily operation of all commercial outlets in the park including any third-party partnerships/ concessionaires. Ensures all operations meet standards and operating procedures. Develops products and programs to maximize guest satisfaction and commercial results. Works closely with Merlin Group Commercial functions to deliver Merlin standards through retail and food and beverage offering. Also works closely with LEGO® to ensure compliance with product guidelines and our licensing agreement. Key Objectives: 1. Researches, develops and implements successful commercial programs for the park that will exceed guest expectations and that are compliant and consistent with both our group standards and LEGO requirements. 2. Ensures commercial programs operate to specified KPI targets including per cap, cost of goods and revenue targets. 3. Responsible for people management of food and beverage and retail teams including organizational set up, recruitment, hiring, engagement, performance management and labor planning within budgetary guidelines producing high quality results. 4. Oversees warehousing operations for retail and food product including strong inventory control and safety procedures. 5. Contribute to senior leadership team with an emphasis on guest experience and maximization of in-park commercial spends. Job Responsibility: 1. Operations -On going management of all operational areas, including food and beverage restaurants, quick service outlets and carts as well as all retail operations including retail stores, carts, concessionaires, photography, locker rental, games and pay to play experiences. -Ensures objectives are set to meet overall performance standards and operational plan. -Provides leadership, direction, and management of Model Citizens who deliver and maintain the company’s product and service. -Ensures guest service and safety standards meet high Merlin and LEGOLAND standards. 2. Financial -Assembles division budget including P&L with emphasis on labor, supplies and inventory control. -Creates a robust commercial plan that maximizes in park spend and controls costs. -Delivers quality guest service to KPI targets within budget frames and meeting per cap and revenue targets. -Establishes sources for buying products through suppliers and manufacturers approved by Merlin Group. -Determines detailed procedures for warehousing, stocking, and managing product inventory. -Creates and implements procedures to control inventory, minimize waste and breakage. -In compliance with the Merlin Operations Manual, ensures accurate cash handling and control procedures are followed. Actively participates in profit protection activities and controls all forms of loss. 3. Development -Develops, maintains and enhances the park’s retail offering. Utilizes experience gained from the retail programs developed for the other LEGOLAND parks as well as collaboration with Group Commercial team. -In conjunction with Merlin approved partners, establishes vendors for concession operations. Utilizes product suppliers and manufacturers with consideration to approved and potential LEGOLAND Korea Resort product suppliers. Develops plans for successful introduction of new and existing products and product lines. -Participates in the layout and configuration of furnishings, equipment and displays for commercial outlets. Creates a display and merchandising strategy that maintains the highest of standards, operational excellence, product mix, and showcases all products. -Researches and develops plans for the food and beverage offerings that fit within Merlin standards while also considering local adaptation. Emphasis on creating a quality product for our guests while maximizing operational efficiencies and controlling costs. 4. People -Promotes and demonstrates the Merlin Way and embodies LEGOLAND Korea Resort’s culture and core values through words and actions. -Determines the organizational structure, operational planning, budgeting and staffing requirements for the commercial area. Maintains a balance of guest experience, commercial success and product presentation focus. -Responsible for oversight of the recruiting, staffing, training, development, performance management, engagement, recognition, team building and other people and culture initiatives. Responsible for managing the training requirements to ensure a smooth opening of the park. -Exhibits the ability to work effectively as a team member to contribute to the strategic and cultural direction of the organization. -Exhibits the ability to work independently and execute commercial operational plan within job scope. Demonstrates organizational and business savvy and the interpersonal skills, to work effectively in a dynamic organization with international and cultural differences. -Working with their management team, manages commercial area staff turnover trends to control unwanted staff turnover. -Responsible for annual engagement survey participation and action planning for the division. Ensures actions are taken against the results through their management teams. -Utilizes and promotes the importance of recognition programs that are in place such as the Star Program to reward good performance and build an environment of celebrating success and giving feedback. -Develops and contributes to a culture of positive relations for the Model Citizen staff members with approachability, open door policy and team building. -All other duties as needed or assigned. 5. Health & Safety -HODs are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. -They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. Key Skills: -Requires at least 10 years of progressive management experience in a theme park/attractions industry, or similar industry with at least five years of senior management level experience. -Ability to set vision and strategy, manage against objectives and schedules, provide commercial expertise and direction for the business. -Requires a track record of success in the development, implementation, and the operation of high quality commercial endeavors. -Knowledge of systems, including point-of-sale and related inventory management systems is required. -Requires demonstrated success in budgeting and scheduling, operations and cash management. -Strong team building, group facilitation, and leadership skills required. Education: -A bachelor`s degree in business, marketing, management or closely related field (or equivalent education and experience) is required. A masters’ degree in business or closely related field a plus. [지원시 유의사항] ‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여, 1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다. 2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다. *당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. * [채용일정] 2023.06.01 ~ 채용 시 마감 (*서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.) [지원방법] 국영문 이력서를 한 파일로 통합하여(PDF 등) Linkedin내 지원하기를 통해 지원 [채용과정] 서류전형 -> 채용담당자 인터뷰 ->AI 인터뷰 -> Business 인터뷰 -> 평판조회 (상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.) [Benefits] -Merlin Magic Pass 제공(테마 파크 및 시설 무료 입장) -주거비 일부 지원(조건 충족시) -식대 지원 -교통비 지원 -통신비 지원 -워크샵 및 팀 활동 지원 -단체보험 가입 및 건강검진 지원 [채용담당자] 김세미, HR Recruiting Specialist |